To support the increased focus on security in corporate environments worldwide, and in order to prevent device spoofing
Dell has introduced a two-factor authentication method to permit devices to connect to
Dell secure remote servers. Administrators must generate an access key and PIN to facilitate this key exchange. This section describes how to generate a PIN and an access key.
In the Sign in section, enter you Email and Password.
A checkmark appears next to your username in the menu bar. Ensure that the checkmark is black, indicating that your account is valid. When the business account is validated and a black checkmark appears next to your username, you may generate an access key.
In the
Identify your product search box, enter your Service Tag or your product model.
NOTE If you receive the message
We could not find the site you were searching for, please verify if you have access to the site, contact
Dell customer support.
On the
Overview tab for your product, under
Quick links click
Generate Access key.
Select your product from the
Select a Product ID or Service tag list.
Enter a four-digit PIN in the
Create PIN box.
Record the PIN for future use.
Click
Generate Access Key and then click
Done to close the window.
The Dell Services Connectivity Team <ServicesConnectivity_Noreply@dell.com> sends you an email that contains your Access Key details. Retain this information for future use.
NOTE The access key is valid for seven days. If the key has expired and you must configure SupportAssist, use PowerVault Manager (Maintenance > Support) or follow these steps to generate a new access key.