Dell PowerVault ME5 Series Storage System Deployment Guide

Generating an access key and PIN

To support the increased focus on security in corporate environments worldwide, and in order to prevent device spoofing Dell has introduced a two-factor authentication method to permit devices to connect to Dell secure remote servers. Administrators must generate an access key and PIN to facilitate this key exchange. This section describes how to generate a PIN and an access key.

1. Go to the Dell account registration page.
2. In the Sign in section, enter you Email and Password.
   A checkmark appears next to your username in the menu bar. Ensure that the checkmark is black, indicating that your account is valid. When the business account is validated and a black checkmark appears next to your username, you may generate an access key.
3. In the Identify your product search box, enter your Service Tag or your product model.
   NOTE If you receive the message We could not find the site you were searching for, please verify if you have access to the site, contact Dell customer support.
4. On the Overview tab for your product, under Quick links click Generate Access key.
5. Select your product from the Select a Product ID or Service tag list.
6. Enter a four-digit PIN in the Create PIN box.
   Record the PIN for future use.
7. Click Generate Access Key and then click Done to close the window.
   The Dell Services Connectivity Team <ServicesConnectivity_Noreply@dell.com> sends you an email that contains your Access Key details. Retain this information for future use.

   NOTE The access key is valid for seven days. If the key has expired and you must configure SupportAssist, use PowerVault Manager (Maintenance > Support) or follow these steps to generate a new access key.

   Related links

   • KB 000198043 How to generate an access key
   • KB 000197465 Unable to generate access key and PIN