You can update the contact and shipping details, and
SupportAssist preferences in the configuration anytime. The updated configuration is applied to the PCs within 30 minutes of establishing a connection with Dell.
NOTE:You do not have to redeploy
SupportAssist for Business PCs when you modify the
SupportAssist preferences in
TechDirect.
Steps
From the
TechDirect dashboard, go to
Connect and manage > Manage PC fleet.
The
Manage PC fleet page is displayed.
In the
Connect and manage PCs card, click
MANAGE.
Click
Set up and connect.
Select
Manage deployment for an existing site.
Select
Configure the existing deployment.
The
Configure SupportAssist page is displayed.
Select the site and group configuration.
In the
Add contact and shipping address section, perform one of the following steps:
Click
Add new, enter primary contact details, secondary contact details, shipping address, and then click
Save and next.
Click
Choose from existing, select the contact information and shipping address from the existing list, and click
Save.
NOTE:If the contact email addresses and the email address that is registered in TechDirect are the same, the preferred language is auto populated based on the TechDirect user profile language. If the email addresses are different, you can select the preferred language.
The contact and shipping information is saved. Dell Technical Support uses this information to create support requests on your behalf and ship any necessary replacement parts, when necessary.
In the
Preferences section, if required, enable or disable the default
SupportAssist Preferences and click
Save.
NOTE:The configuration is applied to the PCs within 30 minutes of establishing a connection with Dell.
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