CAUTION: Many repairs may only
be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation,
or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that are
shipped with your product.
CAUTION: This
troubleshooting procedure can destroy data stored on the hard drive.
Before you proceed, back up all the files on the hard drive, if possible.
Steps
Run the appropriate controllers test and the
hard drive tests in system diagnostics.
If the tests fail, go to step 3.
Take the hard drive offline and wait until
the hard drive indicator codes on the drive carrier signal that the
drive may be removed safely, then remove and reseat the drive carrier
in the server module.
Restart the server module, enter the System Setup
and confirm that the drive controller is enabled.
Ensure that any required device drivers are
installed and are configured correctly.
NOTE: Installing a hard drive into another bay may break the mirror if
the mirror state is optimal.
Remove the hard drive and install it in the
other drive bay.
If the problem is resolved, reinstall the
hard drive in the original bay.
If the hard drive functions properly in the original
bay, the drive carrier could have intermittent problems. Replace the
drive carrier.
If the hard drive is the boot drive, ensure
that the drive is configured and connected properly.
Partition and logically format the hard drive.
If possible, restore the files to the drive.
If the problem persists, see the Getting help section.
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