SupportAssist enables you to monitor and update the recommended BIOS, drivers, firmware, and Dell applications for all PCs in your fleet. If your fleet includes more than 100 PCs, you can schedule the PC updates to occur in stages to selected PCs at your preferred date and time.
The
Check for updates tile on the
Recommendations page displays the number of updates available for your PC fleet, which you can filter by categories such as critical, recommended, and optional.
Critical—updates that are necessary to ensure that the PCs are healthy.
Recommended—updates that improve the performance of your PCs.
Optional—updates that you can choose to install on your PCs.
NOTE:You may have to restart the PC to complete the installation of certain drivers.
NOTE:You cannot install updates on PCs when using a Remote Desktop Protocol (RDP) connection.
Steps
From the
TechDirect dashboard, go to
Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Recommendations.
The
Recommendations page is displayed.
In the
Check for updates tile, click
View updates or
View PCs.
The
Check for updates page is displayed.
Select the updates to run on your PCs and click
Next.
The
Schedule software updates page is displayed.
In the
Name section, enter a unique name for the update request and click
Next.
In the
Schedule section, choose the date and time to begin updating your PCs and click
Next.
You can schedule the start date up to 7 days in advance.
In the
Select PCs section, perform the following steps:
NOTE:This section is enabled only when your fleet includes more than 100 PCs.
PC updates can be deployed in two stages. For the first stage, you can either use the slider to set the percentage of PCs or enter the number of PCs manually.
Any PCs not included in the first stage is automatically assigned to the second stage.
Optionally, enable the threshold toggle and select a success threshold value for first-stage PCs.
The second-stage PCs receive updates only if the first-stage PCs meet the set threshold. If this threshold is not met, the second-stage PCs do not receive any updates.
Click
Schedule, and then click
Confirm.
Results
The PC updates are scheduled. You can monitor the progress in the
Track scheduled tasks section on the
Recommendations page.
NOTE:The PC updates are scheduled according to the Connect and Manage administrator PC time zone, instead of the end-user PC time zone.
The following actions can be performed on the scheduled tasks in the
Track scheduled tasks section:
To edit the scheduled task, locate the task, click
, and click
Edit.
To view the task details, locate the task, click
, and click
View update details.
To cancel a queued task, locate the task, click
, and click
Cancel. You cannot cancel tasks that are in progress.
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