Secure Connect Gateway 5.x — Virtual Edition User's Guide

Telemetry

By default, secure connect gateway collects and sends device telemetry from the devices periodically, irrespective of their service contract. The device telemetry is collected based on the predefined day and time that is specified in the Automated tasks page. It also collects telemetry automatically from a device when a service request is created for an issue with the device. You can also initiate a collection from one or more devices. See Manually initiate a collection. The telemetry that is collected includes the following information:

• Hardware and software inventory—installed devices, processors, memory, network devices, usage, and Service Tag
• Software configuration for servers—operating system and installed applications
• Configuration information—interfaces, VLAN, Data Center Bridging (DCB), spanning tree, and stacking
• Identity information—system name, domain name, and IP address
• Event data—Windows event logs, core dump, and debug logs

The following identity information is also collected as part of the telemetry:

• Host name
• IP address
• Subnet mask
• Default gateway
• MAC address
• DHCP server
• DNS server
• Processes
• Environment variables
• Registry
• Logs
• iSCSI data
• Fibre Channel data—host World Wide Name (WWN) and port WWN

If required, you can configure the telemetry settings to exclude the collection of certain attributes from your devices. See Configure telemetry settings.

Dell Technologies does not access or collect personal information, such as your personal files, web-browsing history, or cookies. Any personal attributes that is inadvertently collected or viewed is treated in accordance with the Dell Privacy Policy available for review at Dell.com/privacy.