Secure connect gateway collects telemetry periodically and when a service request is created. You can also manually initiate a collection on one or more devices and allow
secure connect gateway to automatically upload the collection.
Steps
Go to
Device Management > Manage devices > Devices > View.
To initiate a collection from a single device, perform the following steps:
Select the device.
The
Tasks pane is displayed.
In the
Collect telemetry data section, click
Start. Optionally, select the purpose of initiating the collection.
NOTE:To collect Tech-Support logs from Enterprise SONiC operating system, select the device with Enterprise SONiC operating system on theDevices page, and select
Technical support from the
Collection purpose list. If you disable collection of identification information on the
Telemetry Settings page, the Tech support logs are not collected from Enterprise SONiC operating system.
Click
Continue.
To initiate a collection from an MX7000 chassis with the application logs, perform the following steps:
Ensure that you have configured the Common Internet File System (CIFS) location details in the
Telemetry settings page. For more information, see
Configure telemetry settings.
Select the device.
The
Tasks pane is displayed.
From the
Collection purpose list, select
Technical support.
Ensure that the firmware version running on the chassis is 1.20.10.00 or later. If an earlier firmware version is running on the chassis, ensure that collection of personal identity information is enabled on the
Telemetry settings page.
Select the check box to include hardware logs in the telemetry.
Click
Start and then click
Continue.
To initiate a collection from multiple devices, perform the following steps:
Select the devices.
The
Tasks pane is displayed.
In the
Collect telemetry data section, select the purpose of initiating the collection, and then click
Start.
Optionally, enter a name for the collection bundle, service request number, email address of the technical support agent, and the associated project ID.
If you want
secure connect gateway to upload the collection bundle to the backend, select the
Upload collections check box.
Click
Continue.
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