The device must be a 12th generation PowerEdge server or later (iDRAC7 or later).
If the device connects to the Internet through a proxy server, ports 161 and 443 must be open on the proxy server firewall.
For iDRAC7 or iDRAC8, Enterprise or Express license must be installed on the iDRAC.
For iDRAC9, Basic, Enterprise, or Express license must be installed on the iDRAC.
For iDRAC9 running firmware version 5.x or later, the Redfish protocol and port 5705 must be enabled on the device.
NOTE:The Redfish protocol is used to receive the alert and event information from the device. However, if it is unable to configure using the Redfish protocol, SNMP is used to configure the settings.
For iDRAC9 running firmware version 5.x or later, Redfish event notifications must be enabled on the device. For instructions on how to enable Redfish event notifications in the
Alerts configuration section, see the
Integrated Dell Remote Access Controller User's Guide
available on the
iDRAC Manuals page. You must enable all the individual component categories in the
Alerts configuration section.
About this task
By default, SupportAssist is available on 14th generation PowerEdge servers. You can register SupportAssist on the server to receive the automated support capabilities of
secure connect gateway. When you add an iDRAC in
secure connect gateway, the SupportAssist component is automatically disabled and automatic support capabilities are provided through
secure connect gateway.
Steps
Go to
Device management > Manage devices > Devices > Add device.
From the
Device type list, select
iDRAC.
Enter the hostname or IP address of the device.
Optionally, enter a name for the device that can be used to represent the device in
secure connect gateway. If you do not enter a name, the IP address or hostname is used to represent the device.
Select an account credential that you want to assign to the device. To create a new account credential, click
Create a new account. See
Add account credentials.
Select a custom group to which you want to assign the device. If you do not select a custom group, the device is automatically assigned to the default device group. To create a new custom group, click
Create group. See
Create a device group.
By default,
Enable and configure alerts and events check box is selected. This enables
secure connect gateway to monitor the device for hardware issues and automatically configure the device settings to receive the alert traps or event subscriptions. If you want to manually configure alert and event forwarding for the device, clear the
Enable and configure alerts and events check box..
CAUTION:If the device alerts and event settings are not configured,
secure connect gateway cannot monitor hardware issues that may occur on the device.
NOTE:On 15th generation PowerEdge servers,
secure connect gateway configures the alert and event settings using the Redfish protocol. However, if it is unable to configure using the Redfish protocol, SNMP is used to configure the settings.
NOTE:If monitoring is disabled,
secure connect gateway does not create service requests for issues that are detected on the device. However, periodic collections are performed on the device.
Click
Next.
Results
The
Devices page is displayed.
If the device is discovered successfully through Redfish, a success message is displayed and the device details are displayed on the
Devices page.Click
on the
Devices page to view the device discovery progress or the error message if the device discovery failed.
NOTE:You can use other features in
secure connect gateway during the device discovery process.
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