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PowerProtect Data Manager 19.9 File System Agent User Guide

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Update the File System agent on Windows in silent mode

Use the following commands to perform a silent update of the File System agent on Windows.

To perform the silent update to the default path, run: 

fsagent-19.9.0.0.exe /s PPDMHostName=<PPDM_server_IP> ForceUpgrade=1

To perform the silent update to a different path, run: 

 fsagent-19.9.0.0.exe /s PPDMHostName=<PPDM_server_IP> ForceUpgrade=1
ProductInstallPath="D:\alternate_path"

To enable the PowerProtect Data Manager communications port 7000, if Windows firewall rules have not been previously configured, run: 

fsagent-19.9.0.0.exe /s PPDMHostName=<PPDM_server_IP> EnableFirewallRules=1 ForceUpgrade=1

When EnableFirewallRules is enabled (set to '1'), the installation creates the Windows firewall rules that allows inbound and outbound connections for the agent service process. Installation of the File System agent requires port 7000 on the File System agent host and port 8443 on PowerProtect Data Manager to be open bidirectionally. These ports enable communication between the File System agent and PowerProtect Data Manager.

The change in EnableFirewallRules configuration will take place only on first-time installation or upgrade of the agent service.

NOTE PPDMHostName is a mandatory option in the command line. If a value is not provided, but the agent service component has been installed by another agent, update will succeed, but without PowerProtect registration, so that it will not be possible to initiate backups from the UI. However, if the agent service component has not been installed by another agent, then update will fail. Specifying ProductInstallPath is optional, but if used, the value cannot be empty. When the ProductInstallPath value is provided during update or coexistence, but the install path is not the same as that of the previously installed file system or already installed agents, installation fails.

For File System agent silent update, or coexistence where common components are installed on host:

  • If common components are installed on the host, a File System agent update requires the additional option ForceUpgrade=1.
  • All agents running on a client must be registered to the PowerProtect Data Manager server and must be updated to the same version.
  • PowerProtect Data Manager does not support agents running different versions on the same client. Setting ForceUpgrade=1 masks the prompt that requests users to update any other agents installed on that client to the same version to which the File System agent is being updated.
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