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PowerProtect Data Manager 19.9 File System Agent User Guide

PDF

Install the File System agent on Windows in interactive mode

Use this interactive procedure to Install the File System agent on supported Windows systems.

Prerequisites

Steps

  1. In the PowerProtect Data Manager UI:
    1. Select Agent Downloads from the System Settings menu.
    2. Select the File System agent download package for Windows, fsagent199_win_x64.zip.
    3. Download the package in the location that you want to install the File System agent.
  2. Run the fsagent-19.9.0.0.exe program.
  3. Follow the wizard installation steps to provide the installation location and the PowerProtect Data Manager server IP address.
    NOTE If another application agent is already installed on the client and registered to PowerProtect, ensure that you register the agent with the existing PowerProtect Data Manager server IP. When you register the agent with a PowerProtect Data Manager server that is different from the currently registered server, no warning message appears, and requests are routed to the newer server instance.
    • If another application agent is already installed on the client and registered to PowerProtect, ensure that you register the agent with the existing PowerProtect Data Manager server IP. When you register the agent with a PowerProtect Data Manager server that is different from the currently registered server, no warning message appears, and requests are routed to the newer server instance.
    • If you specify a hostname or fully qualified domain name (FQDN) with an underscore (_) for the PowerProtect Data Manager server, then the communication will be done by the system's IP, if provided the system on registration.
    To enable the PowerProtect Data Manager communications port 7000, ensure that the Configure the Windows Firewall option is selected under Common Core Components. This option is selected by default.
    NOTE

    When the Configure the Windows Firewall option is enabled, the installation creates the Windows firewall rule that allows inbound and outbound connections for the agent service process. Installation of the File System agent requires port 7000 on the File System agent host and port 8443 on PowerProtect Data Manager to be open bidirectionally. These ports enable communication between the File System agent and PowerProtect Data Manager.

    If the Microsoft application agent is already installed and firewall rules are configured, then the Configure the Windows Firewall option is selected by default but disabled for the File System agent.

  4. Click Install.
    The following msi files are used for the installation:
    • AgentService.msi—Installs or updates the agent service component for File System agent.
    • BBBWT.msi—Installs the block-based backups driver.
    • Fsagent.msi—Installs the File System agent related files and folders.
  5. Click Finish.
    NOTE If a change occurred to the PowerProtect Data Manager server IP address, the installation completes successfully but the client registration fails. To re-register the client to the correct IP address, use the Modify option under Add/Remove programs for the File System agent, and then restart the PowerProtect service agent service on the client.

Next steps

Windows installer logs are retained at <System drive>\Users\<installing user>\AppData\Local\Temp, and should be consulted in the event of an installation failure.

If the host is not already approved, add the file system host to the PowerProtect Data Manager server. Manage the File System agent provides more information.

Discover file system assets. Discover a file system host provides more information.

NOTE If you change the FQDN of the client at any point, use the Modify option under Add/Remove programs to update the registration information for the File System agent, and then restart the agent service on the client to reregister the client with the PowerProtect Data Manager server.
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