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PowerProtect Data Manager 19.9 Cloud Disaster Recovery User Guide

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Service Level Agreement

The SLA Compliance window in the PowerProtect Data Manager UI enables you to add a service level agreement (SLA) that identifies your Service Level Objectives (SLOs). You use the SLOs to verify that your protected assets are meeting the Service Level Agreements (SLAs).

The SLAs that are configured in the CDR stage appear on the CDRS dashboard. If a policy that is enabled for Cloud DR has a configured SLA, and the latest cloud backup copy is older than the configured SLA value, the CDRS dashboard indicates that the policy is not SLA-compliant. Cloud DR in PowerProtect Data Manager supports two types of Service Level Agreement.

  • Policy type SLA
  • Cloud DR SLA

The Policy type SLA does not appear in the CDRS dashboard.

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