PowerProtect Data Manager 19.9 Deployment Guide

Connect to the SupportAssist Enterprise

Establish a connection to the SupportAssist Enterprise to ensure access to Technical Support. SupportAssist enables you to connect PowerProtect Data Manager directly or through a gateway server.

1. From the PowerProtect Data Manager UI, click , select Support, and then click SupportAssist.
   The Support window opens to the SupportAssist page.
2. On the Connection tab, click Connect Now.
3. Select one of the following options:
   • Connect Directly

     Select this option to connect PowerProtect Data Manager directly, and then enter the SupportAssist Access Key and PIN.

     NOTE Remote Support functionality is currently not supported for PowerProtect Data Manager systems using a direct connection.
   • Connect via Gateway

     Select this option to connect PowerProtect Data Manager through a gateway server, and then perform the following tasks.

     1. Enter the SupportAssist gateway server IP address and port number.
     2. Click Test to test the connection to the gateway server.

        Wait until the connection test is complete. If the connection is successful, a green check mark is displayed next to the gateway IP address and port number.

     3. Enter the SupportAssist Access Key and PIN.
4. Click Enable Connect.