PowerProtect Data Manager 19.9 Administration and User Guide

Migrating to SupportAssist

SupportAssist provides automated support capabilities for PowerProtect Data Manager systems. SupportAssist replaces Secure Remote Services (SRS).

If you have configured SRS previously, the PowerProtect Data Manager system automatically migrates SRS to SupportAssist when you update PowerProtect Data Manager.

If you do not have SRS configured, you can configure SupportAssist directly. Connect to the SupportAssist Enterprise provides instructions for configuring SupportAssist.

Updating DD or DDVE

If you are updating DD or DDVE software at the same time as PowerProtect Data Manager, ensure that the following sequence of events is followed:

1. Disable all protection policies that use the affected DD or DDVE storage systems.
2. If there are any running jobs that were started by the protection policies, wait for them to complete.
   NOTE Any scheduled replication, cloud tier, or extended replication jobs will continue to run, and might fail during the update.
3. Update the DD or DDVE software.
4. Enable all protection policies that were disabled.

Updating from version 19.8 or earlier in a Kubernetes environment

If you are updating from version 19.8 or earlier and have Kubernetes configured, see the PowerProtect Data Manager for Kubernetes User Guide for additional Kubernetes-specific considerations.