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PowerProtect Data Manager 19.9 Administration and User Guide

PDF

Update PowerProtect Data Manager from versions 19.3–19.6 to version 19.9

Use this procedure to update PowerProtect Data Manager from versions 19.3 through 19.6 to version 19.9 or to apply critical updates.

Prerequisites

  • Download the update package from Dell EMC Support Downloads and Drivers.
  • Only the Administrator role can perform updates.
  • Check for running tasks and cancel them or allow them to complete.
  • For on-premise installations, take a manual snapshot of the VM in vCenter, or enable automatic snapshots. Ensure that the vCenter hosting PowerProtect Data Manager is added as an asset source, and that the user account associated with the vCenter host has the following permissions:
    SettingvCenter 6.0 and later required privilegesPowerCLI equivalent required privileges
    Global
    • Manage custom attributes
    • Set custom attributes
    • Global.ManageCustomFields
    • Global.SetCustomField
    Virtual Machine Snapshot Management
    • Create snapshot
    • Revert to snapshot
    • Remove snapshot
    • Rename snapshot
    • VirtualMachine.State.CreateSnapshot
    • VirtualMachine.State.RevertToSnapshot
    • VirtualMachine.State.RemoveSnapshot
    • VirtualMachine.State.RenameSnapshot
  • For cloud-based installations, perform a backup of the AWS instance or Azure VM. The AWS and Azure documentation provides instructions.
  • If you are updating from version 19.3, ensure that you run an ad hoc DR backup operation to back up the Search Service, which is not included in the automatic DR backup that runs before the update.

About this task

You can update the system by manually downloading update packages or by connecting to a Secure Remote Services (SRS) gateway. When PowerProtect Data Manager is licensed and you have registered the SRS gateway host with PowerProtect Data Manager, you can update using SRS. When an update package is available, the packages are uploaded to the SRS gateway. The appliance checks the SRS gateway once a day for available update packages or you can manually check for update packages.

NOTE If SRS is configured and a critical update is available in the SRS gateway, a notification appears in the UI. You can also download available critical updates that appear in the Support Site section of the Software Upgrade window.

An update package can update one or more of the following:

  • The PowerProtect Data Manager software, including application agent installers stored on the PowerProtect Data Manager virtual machine
  • External VM Direct appliance
  • Kubernetes support
  • PowerProtect Search software
  • Remote Cloud Disaster Recovery Server
NOTE If you have your own SSL certificate that you wish to continue using, the PowerProtect Data Manager Security Configuration Guide provides more information.

In PowerProtect Data Manager, the update process automatically stops most running jobs and puts the system into maintenance mode. If server Disaster Recovery is enabled, the system performs a Server DR backup. If automatic snapshots are configured, the update process creates a virtual machine snapshot of the system. If the update fails or is aborted, the system uses the snapshot to roll back to the previous state. Once the system is rolled back or update successfully, the snapshot is automatically deleted.

In PowerProtect Data Manager 19.5 and later, you can check if the PowerProtect Data Manager system is ready to update by running a manual precheck. Run a manual precheck provides more information.

NOTE

When you update PowerProtect Data Manager, you are accepting the terms of the latest product EULA. If AutoSupport is enabled, you are also accepting the latest Telemetry Software Terms. It is recommended that you review the Telemetry Software Terms and EULA terms before continuing with the update.

After you upload the update package, the latest EULA (in both text and PDF format) and the Telemetry Software Terms (in PDF format) are available in the /data01/brs/update/eulas folder.

Steps

  1. Log in to the PowerProtect Data Manager user interface as a user with the Administrator role.
  2. Click Settings icon, and then select Upgrade.

    The window lists any packages that have already been downloaded, in descending date order. If you have registered SRS, the latest available PowerProtect Data Manager update package appears in the Support Site section of the window. For any package, you can click the down arrow next to the package name to view details about the contents.

    NOTE When the PowerProtect Data Manager system is configured to automatically check for update, the download of any newly discovered update package cannot proceed if there is already an update package in local storage.

    To download the latest available update package, remove the existing package.

  3. If you have registered SRS, in the row for the update package, click Download.
    If you enabled PowerProtect Data Manager to automatically download update packages in System Settings > Support > Secure Remote Services, PowerProtect Data Manager downloads the update package automatically.

    When the download is complete, the update package appears in the Packages section.

  4. If you have not registered SRS and you are using the manual package download method:
    1. Click Upload Package.
    2. Browse to the path that contains the update package, select the package, and then click Open.
    3. Wait until the package has fully downloaded, and then click OK.
  5. When the update package status indicates Available, click to start the update.
    NOTE In PowerProtect Data Manager versions that are earlier than 19.5, click Perform Upgrade.
    The Software Ugrade wizard appears.
  6. On the Precheck page, the software update manager runs a precheck:
    • If a critical issue is found, the update is cancelled and the Next button is disabled. Fix any issues and then run the precheck again to ensure that the issue is fixed. When the precheck completes successfully, click Next.
    • If non-critical issues are found, you can click Next to proceed with the update, but Dell EMC recommends that you fix any issues and then run the precheck again before proceeding with the update.
    • If the precheck completes successfully with no issues, click Next.
  7. On the Security page:
    1. Enter the lockbox passphrase, if required. For example, if updating from PowerProtect Data Manager 19.7 to version 19.9, the lockbox passphrase is required if you have not previously accepted the certificate of the update package.
      Review the section Lockbox passphrase required when updating from some versions to determine if the version you are update from requires you to specify the lockbox passphrase.
    2. Click Next.
  8. On the Summary page, review the update package and certificate information, and then click Finish to proceed.

    The update begins. The browser is redirected to the Upgrade Manager UI on port 14443. This action enables you to monitor update progress while the PowerProtect Data Manager components are shut down for the update.

    NOTE To monitor the update status if the connection to the appliance closes, connect to https://IP_address_appliance:14443.

    The Upgrade Manager status bar enables you to abort the update, if necessary.

    When the update completes successfully, the browser is redirected back to the main PowerProtect Data Manager UI login page.

Results

The Software Upgrade window indicates the status of the update.

  • If the update fails, but PowerProtect Data Manager is still running:
    1. Wait for the Upgrade Manager to finish processing.
    2. Click Return to Dashboard and log in to view the issue.
    3. Click Settings icon, and then select Upgrade.
    4. Expand the package that was installed to view the issue that caused the failure:
      • If one or more core update fail, the status of the update package indicates Failed.
      • If all core update complete, but one or more non-core components, such as vProxies and Search Cluster are still processing, the update package status indicates Installed (Core).
      • If all core updates complete, but one or more non-core components, such as vProxies and Search Cluster fail to update, the update package status indicates Installed With Errors.
    5. Fix the issue that caused the failure and run the precheck again.

      If the precheck is successful, the package status changes to Available and the update can be retried.

    6. Retry the update.

      When you retry the update, PowerProtect Data Manager only retries the components that failed.

  • If the update fails and PowerProtect Data Manager is not running:
    1. Click Export Logs to download the log files for troubleshooting.
    2. If an automatic snapshot was taken, click Rollback to snapshot to restore the core PowerProtect Data Manager system to its state before the update.
    3. On the Upgrade page, click to delete the failed update package.
    4. Review the log files to determine the cause of the failure.
      • If you can resolve the issues manually, try the update again.
      • If you cannot resolve the issues, contact Dell EMC Support.
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