PowerProtect Data Manager 19.9 Administration and User Guide

Troubleshoot vSphere Plugin deployments

In some circumstances, issues can occur during the deployment of the PowerProtect Data Manager vSphere Plugin.

1. In the PowerProtect Data Manager UI, go to Infrastructure > Asset Sources.
2. Select the vCenter asset source, and then click Edit.
3. Unselect vSphere Plugin, and then click Save.
4. Log in to the vCenter mob, for example, http://vcenter.example.com/mob.
5. Navigate to a new window to unregister the extension, for example, http://vcenter.example.com/mob/?moid=ExtensionManager&method=unregisterExtension
6. On this window, type 'com.emc.dpsg.ppdm.plugin', and then click Invoke Method.
7. In the PowerProtect Data Manager UI, go to Infrastructure > Asset Sources, select the vCenter, and click Edit.
8. Select vSphere Plugin, and then click Save.
9. Log out of the vCenter Server, and then log back into the vCenter.
   NOTE If this is a newer vCenter server, a blue bar displays with a Refresh button. Click Refresh.