A migration failed message is displayed on Data Assistant if an unexpected error occurs when Data Assistant is running.
Steps
On the old PC, click
Try Again to retry the migration process. On the new PC, click
Migrate Again or restart the migration again from the
Home page.
If you continue to face issues, close
Data Assistant on the old PC and
SupportAssist on the new PC, and restart both the old and the new PCs. Relaunch both
Data Assistant and
SupportAssist, and ensure that the following prechecks are validated before retrying the migration process. For more information about migration, see
Migrate and erase data from old PC.
You must be signed in as an administrator on both the old and the new PCs.
Both the old and the new PCs must be connected to the same local network.
Both the old and the new PCs must be connected to a power outlet to ensure that there is no disruption due to insufficient power supply.
If you still continue to face issues with the migration, contact the
Dell Technical support.
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