NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For
other USB devices, go to step 7.
Steps
Disconnect the keyboard and/or mouse cables from the system and reconnect them.
If the problem persists, connect the keyboard and/or mouse to another
USB port on the system.
If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning
USB ports are enabled.
NOTE: Older operating
systems may not support USB 3.0.
Check if USB 3.0 is enabled in System Setup. If enabled, disable
it and see if the issue is resolved.
In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
If the problem is not resolved, replace the keyboard and/or mouse
with a known working keyboard or mouse.
If the
problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
If the problem
is not resolved, proceed to troubleshoot other USB devices attached
to the system.
Turn off all attached USB devices, and disconnect them from the system.
Restart the system.
If your keyboard is functioning, enter System Setup, verify that
all USB ports are enabled on the Integrated Devices screen. If your keyboard is not functioning, use remote access to
enable or disable the USB options.
Check if USB 3.0 is enabled in System Setup. If it is enabled,
disable it and restart your system.
If the system is not accessible,
reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See the
System board jumper setting section
In the IDRAC Settings Utility, ensure
that USB Management Port Mode is configured
as Automatic or Standard OS Use.
Reconnect and turn on each USB device one at a time.
If a USB device causes the same problem, turn off the device, replace
the USB cable with a known good cable, and turn on the device.
Next steps
If all troubleshooting
fails, see the Getting help section.
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