The maintenance mode functionality suspends the alert processing and automatic service request creation capability of
secure connect gateway. If
secure connect gateway receives 10 or more valid hardware alerts within one hour from a device, it automatically enables maintenance mode for the device. You can also manually enable the maintenance mode for all the monitored devices, for a specific device, or for devices in a custom device group.
The maintenance mode applies only to the following devices:
Server or hypervisor and iDRAC
Chassis
PowerSwitch and Dell networking switches
PowerConnect and Force10 switches
PowerVault MD3 and ME4 series
NOTE:Secure connect gateway sends events to the backend during maintenance mode though there is no automatic service request creation.
Global-level maintenance mode
Global-level maintenance mode suspends alert processing and automatic service request creation capabilities for all the monitored devices. During this mode, a yellow
Maintenance Mode banner is displayed on top of the user interface.
To manually enable global-level maintenance mode, on the
secure connect gateway header, click
Connectivity, click
Toggle maintenance mode, and then click
Turn on.
Device-level maintenance mode
Device-level maintenance mode suspends alert processing and automatic service request creation capabilities for a specific device. If
secure connect gateway receives 10 or more valid hardware alerts within one hour from a device, it automatically enables maintenance mode for the device. The device remains in maintenance mode for 30 minutes, enabling you to resolve the issue without creating additional service requests for the device. An email notification is also sent to the primary and secondary contacts, and
is displayed beside the device on the
Devices page. After 30 minutes, the device is automatically removed from maintenance mode, enabling
secure connect gateway to resume normal alert processing for the device. If required, you can resume the maintenance mode for the device or disable it before 30 minutes.
To manually enable maintenance mode for a specific device, from the
Tasks list in the device overview pane, click
Enable maintenance mode and then click
Yes.
NOTE:If maintenance mode is manually enabled for a device, the device remains in maintenance mode even if global-level maintenance mode is enabled and then disabled during that time. If maintenance mode is automatically enabled for a device, the device remains in maintenance mode for 30 minutes even if the global maintenance mode is enabled and then disabled during that time.
Group-level maintenance mode
Group-level maintenance mode suspends alert processing and automatic service request creation capabilities for all the devices in a custom device group. After you enable maintenance mode for all the devices in the group, you can disable maintenance mode for a specific device from the device overview pane.
To enable group-level maintenance mode, on the
Device groups page, click
beside the group, click
Enable maintenance mode for devices in the group, and then click
Yes, continue.
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