SupportAssist for Business PCs with Windows OS Frequently Asked Questions

Service plans

• What are the supported capabilities for Basic, ProSupport, ProSupport Plus, and ProSupport Flex for Client service plans?

  For information about capabilities and service plans, see the Connect and manage capabilities and Dell service plans section in the SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist for Business PCs Documentation page.

• Is predictive and proactive support available by SupportAssist?

  Yes, proactive support is available for PCs with an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan. Predictive support is available for PCs with an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.

• Should I purchase SupportAssist or the Connect and manage service?

  No, it is not required for you to purchase SupportAssist or the Connect and manage service in TechDirect. However, SupportAssist and the Connect and manage capabilities depend on the service plans that you have purchased for your PC.

• What is the cost of SupportAssist?

  SupportAssist is a free software. However, the capabilities within SupportAssist depend on the service plans that you have purchased for your PC.

• The service plan on my PC has expired. Will SupportAssist continue to function on my PC fleet?

  If the service plan on your PC has expired, SupportAssist continues to function but with limited capabilities. For information about capabilities and service plans, see the Connect and manage capabilities and Dell service plans section in the SupportAssist for Business PCs with Windows OS Administrator Guide available on the SupportAssist for Business PCs Documentation page.