- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Configure and connect SupportAssist downloaded from TechDirect
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Configure and connect SupportAssist installed through other Dell sources
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- Version and validity
- SupportAssist version and deployment product code
- Features and enhancements in previous versions
- Resources
- Contact Dell
Willkommen
Dell Standorte
Dell Standorte
Willkommen bei Dell
Mein Konto
- Bestellungen schnell und einfach aufgeben
- Bestellungen anzeigen und den Versandstatus verfolgen
- Erstellen Sie eine Liste Ihrer Produkte, auf die Sie jederzeit zugreifen können.
- Verwalten Sie mit der Unternehmensverwaltung Ihre Dell EMC Seiten, Produkte und produktspezifischen Kontakte.
SupportAssist for Business PCs Deployment Guide for Partners
Run the SupportAssist self-diagnosis test
Prerequisites
- The PC must have Internet connectivity.
- You must have administrator rights on the PC.
- Ensure that SupportAssist is deployed on the PCs. See Deploy SupportAssist on the PC fleet.
About this task
Steps
- Access the PC on which you want to perform the self-diagnosis test.
- Click Start to open the Programs menu.
-
Find
Command Prompt and click
Run as administrator.
The Command Prompt window is displayed.
- Change the directory to \Program Files\DELL\SupportAssistAgent\bin.
-
Type
SelfDiagnosis.exe and press Enter.
Depending on the test result, one of the following messages is displayed for every test:
- Available or Reachable—SupportAssist is successfully connected to Dell and is working as expected.
- Unavailable—SupportAssist is not connected to Dell or is not working as expected. Perform one of the following steps:
- Reboot the PC and retry performing the self-diagnosis test again.
- Check the proxy, firewall, and network configurations in your environment, and retry performing the self-diagnosis test.
After performing the self-diagnosis tests, contact the technical support for assistance if:
- SupportAssist is not connected to Dell or is not working as expected.
- The system on which the Central Resource Manager is installed is not accessible by SupportAssist.
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