- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Configure and connect SupportAssist downloaded from TechDirect
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Configure and connect SupportAssist installed through other Dell sources
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- Version and validity
- SupportAssist version and deployment product code
- Features and enhancements in previous versions
- Resources
- Contact Dell
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SupportAssist for Business PCs Deployment Guide for Partners
Prerequisites to deploy SupportAssist
PC requirements
To enable SupportAssist deployment and usage, the target PC must meet the following requirements:
- Operating system:
- Microsoft Windows 10 version 1809 or later
- Microsoft Windows 11
- Software:
- PowerShell script execution
- .NET Desktop Runtime version
8.0.x. See
Microsoft .NET 8.0.
NOTE:.NET Desktop Runtime versions other than 8.0.x are not supported.
- Installed memory—Minimum of 4 GB RAM
- Web browser—latest version of Google Chrome, Microsoft Edge, or Mozilla Firefox.
Network requirements
The following are the network requirements for a target PC to enable SupportAssist deployment:
- Active Internet connection
- Transport Layer Security (TLS) version 1.2 or 1.3
- Elevation of the SupportAssistUI.exe launch command
- Ports, communication mode, protocol, and endpoints—the following table describes the usage of ports and endpoints that must be enabled on the end-user PC running
SupportAssist for Business PCs:
Table 1. Ports, communication mode, protocol, and endpointsThe following table describes the usage of ports and endpoints that must be enabled on the target PC to use SupportAssist: Port Communication mode Protocol Destination Purpose 443 Inbound and outbound secure connection to and from the destination HTTPS https://sacommercial.apis.dell.com - To communicate with Dell to retrieve the configuration settings.
- To register Central Resource Manager to TechDirect, if applicable.
https://saservices.dell.com - To register SupportAssist to TechDirect and upload SupportAssist log files to Dell.
- To register Central Resource Manager to TechDirect, if applicable.
- https://downloads.dell.com
- https://dl.dell.com
- https://dellupdater.dell.com/
- To scan for viruses and malware, and download catalog files.
- To update SupportAssist automatically and install drivers on the PC.
https://agent-api.sa.insights.dell.com To collect and upload the health, application, and security data of the PCs. https://apigtwb2c.us.dell.com To retrieve the PC warranty data. https://content.dellsupportcenter.com To verify if SupportAssist is connected to Internet. https://hb.apis.dell.com To collect and send the date on which the PC last connected to Dell. https://api.agent.dcca.dell.com To collect and upload PC inventory and utilization data to Dell. https://remediation.dell.com To diagnose the PCs for issues and remediate them. - https://schashcheck.sutherlandglobal.com
- https://smartcheck.sutherlandglobal.com
To detect and remediate virus and malware issues. - https://www.yahoo.com
- https://www.google.com
To check and troubleshoot network issues. https://*.api.astra.dell.com To receive endpoint information and configuration for payload transmission. - https://*.blob.core.windows.net
- https://*.servicebus.windows.net
To transmit large payload. https://www.cloud.blancco.com To communicate the data erase progress. Access to this port is required only if you are using the remote Data Erase service. 9012 - 12012 localhost WSS localhost For SupportAssist to communicate with the internal components in the end-user PC, using one of the available ports. 5700 localhost HTTPS localhost For interprocess communication to open the SupportAssist user interface. 8883, 8884, 8885, or 8886 Inbound and outbound secure connection to and from the destination HTTPS https://www.dell.com To communicate with Dell support website. 8883 Inbound and outbound secure connection to and from the destination MQTT *.azure-devices.net - To apply the latest changes made to SupportAssist preferences instantly and remotely optimize the PCs from TechDirect.
- To configure Central Resource Manager to retrieve BIOS passwords for PCs located outside the corporate network.
8883 or 443 Inbound and outbound secure connection to and from the destination MQTT or HTTPS - bapfbr-prod-remediation-iothub.azure-devices.net
- zbkena-prod-remediation-iothub.azure-devices.net
- lborid-prod-remediation-iothub.azure-devices.net
To run remediation scripts on the PCs. - Gateway or firewall—if the PC connects to the Internet through a proxy server and if you do not want to configure the proxy in system context mode, ensure that you configure the gateway or firewall to allow communication to the following destinations. These destinations validate certificates and securely connect the PCs to
Dell.
- http://crl.entrust.net/level1k.crl
- http://www.entrust.net/rpa
- http://ocsp.entrust.net
- http://aia.entrust.net/l1k-chain256.cer
- http://crl3.digicert.com/DigiCertGlobalRootCA.crl
- http://crl4.digicert.com/DigiCertGlobalRootCA.crl
- http://ocsp.digicert.com
- https://www.digicert.com/CPS
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