- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Configure and connect SupportAssist downloaded from TechDirect
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Configure and connect SupportAssist installed through other Dell sources
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- Version and validity
- SupportAssist version and deployment product code
- Features and enhancements in previous versions
- Resources
- Contact Dell
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SupportAssist for Business PCs Deployment Guide for Partners
Onboarding as a partner
To manage the PC fleet of your customer, you must have a partner-enabled account.
If you are onboarding as a partner for the first time, perform the following steps:
- Create a TechDirect account.
- Create a new company.
- Activate the Connect and manage service.
- Optionally, Add technicians.
- Create a new customer relationship.
If you are an existing partner, perform the following steps:
- Sign in to TechDirect.
- From the TechDirect dashboard, go to .
- Verify if you can view the
Access admin tools card.
NOTE:If you do not see the Access admin tools card, contact your Service Account Manager or click Contact us, enter the required information, select the Connect and manage service, and submit your request for a partner-enabled account.
- Optionally, Add technicians.
- Create a new customer relationship.
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