- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Configure and connect SupportAssist downloaded from TechDirect
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Configure and connect SupportAssist installed through other Dell sources
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- Version and validity
- SupportAssist version and deployment product code
- Features and enhancements in previous versions
- Resources
- Contact Dell
Willkommen
Dell Standorte
Dell Standorte
Willkommen bei Dell
Mein Konto
- Bestellungen schnell und einfach aufgeben
- Bestellungen anzeigen und den Versandstatus verfolgen
- Erstellen Sie eine Liste Ihrer Produkte, auf die Sie jederzeit zugreifen können.
- Verwalten Sie mit der Unternehmensverwaltung Ihre Dell EMC Seiten, Produkte und produktspezifischen Kontakte.
SupportAssist for Business PCs Deployment Guide for Partners
Features and enhancements in previous versions
3.6.0.56884
- Ability to download and deploy SupportAssist without configuring the preferences.
- Ability to include SupportAssist as part of Dell Image Assist or Dell Ready Image.
- Ability to provide contact and shipping details for groups when alerts are forwarded to another solution with incomplete or no contact information.
- For PCs running
SupportAssist for Business PCs version 3.6—validity of the remote optimization task is extended from 72 hours to 30 days.
NOTE:For PCs running SupportAssist for Business PCs version 3.5 and earlier, the validity of the remote optimization task remains as 72 hours.
- Ability to select language preference while entering the primary and secondary contact information.
- Availability of new Dell library remediation scripts—BSOD Remediation and Thermal Optimization.
- Ability to automatically apply updates when a new version of the custom catalog is available.
- Ability to search for information about the PCs by using rules or PC identifiers.
- Performance improvements, security fixes, and bug fixes.
3.5.0.46197
- New and improved deployment experience.
- Ability to install and independently configure SupportAssist at a later time.
- Ability to complete SupportAssist deployment using Administrative Template Files (.admx/.adml).
- Ability to activate SupportAssist using the activation file, if not activated already.
- Ability to independently download software add-ons like Dell Trusted Device and Central Resource Manager at any time.
- Ability to remotely initiate a system restore to rollback driver updates on a single PC.
- Ability to view the status of PC health, application experience, and security for PCs with Basic service plan.
- Support to create remediation rules using predefined Dell library scripts.
- Availability of context-sensitive help and online resources such as information about webinars, white papers, videos, and so on, in the user interface.
- Ability to manage user permissions for a required site and group.
- Enhancements to custom catalog capabilities.
- Ability to view the status of catalog deployment for each PC.
- Ability to view the status of individual updates deployed on a PC through custom catalogs.
- Ability to automatically apply custom catalogs for PCs newly added to the site and group.
- Support to update Central Resource Manager to the upcoming version automatically.
NOTE:This is supported only after Central Resource Manager is manually updated to version 3.5.
- Support for predictive hardware failure alerts from PCs with an active ProSupport service plan.
- User interface enhancements:
- Option to view and export the BIOS version from the PC inventory page.
- Option to view service plan and warranty details for a single PC.
- Option to view details about Dell monitor and Dell docking station connected to a PC.
- Ability to search for information about the PCs by using rules or PC identifiers.
- Performance improvements, security fixes, and bug fixes.
3.4.1.42601
- Support to deploy SupportAssist for Business PCs using Microsoft Intune.
- Support to immediately apply updated configurations to the PC fleet.
- Ability to enable temporary administrator access for the PC users to use SupportAssist.
- Support to verify integrity of components on PCs that have the Secure Component Verification (Cloud) entitlement.
- Support for a newer version of Dell Trusted Device—version 5.6.
- Enhancements to custom catalog capabilities.
- User interface enhancements to sorting and filtering on various pages.
- Performance improvements and bug fixes.
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