- Notes, cautions, and warnings
- Introduction
- Onboarding to TechDirect
- Configure and connect SupportAssist downloaded from TechDirect
- Prerequisites to deploy SupportAssist
- Create a new deployment
- Manage deployment for an existing site
- Managing SupportAssist preferences
- Create the SupportAssist deployment package
- Modify an existing SupportAssist deployment
- Deploy SupportAssist on the PC fleet
- Run the SupportAssist self-diagnosis test
- Install Central Resource Manager
- Configure and deploy SupportAssist on new PCs
- Updating SupportAssist for Business PCs and software add-ons
- Configure and connect SupportAssist installed through other Dell sources
- Activate SupportAssist using Active Directory Administrative Template Files (.admx/.adml)
- Deploying SupportAssist using Microsoft Intune
- Connect and manage roles in TechDirect
- Version and validity
- SupportAssist version and deployment product code
- Features and enhancements in previous versions
- Resources
- Contact Dell
Willkommen
Dell Standorte
Dell Standorte
Willkommen bei Dell
Mein Konto
- Bestellungen schnell und einfach aufgeben
- Bestellungen anzeigen und den Versandstatus verfolgen
- Erstellen Sie eine Liste Ihrer Produkte, auf die Sie jederzeit zugreifen können.
- Verwalten Sie mit der Unternehmensverwaltung Ihre Dell EMC Seiten, Produkte und produktspezifischen Kontakte.
SupportAssist for Business PCs Deployment Guide for Partners
Add technicians
Prerequisites
You must be signed in to TechDirect as a company administrator.
About this task
Optionally, a company administrator can add Connect and manage technicians to a TechDirect account and assign permissions to access certain TechDirect services and accounts.
The Connect and manage technicians have limited access to SupportAssist. By default, a technician can only view PC details and manage recommendations. However, these permissions can be configured by a Connect and manage administrator. For more information, see Connect and manage roles in TechDirect.
Steps
- Sign in to TechDirect.
- Go to .
- Click ADD TECHNICIAN.
- In the Technician information section, enter the required information, select Technician for the Connect and manage role, and click Next.
- In the User Group (Branch) Information section, select Additional Groups if required, and click Next.
- Review the information provided and click SUBMIT.
Results
Next steps
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