- Notes, cautions, and warnings
- Introduction
- Overview
- Search
- Managing your PC fleet and groups
- Managing a single PC
- Recommendations for your PC fleet
- Custom catalogs for your PC fleet
- Managing SupportAssist alerts
- Remediation rules for your PC fleet
- Application experience for your PC fleet
- Security for your PC fleet
- Configuring settings
- Data exports
- Performance indicators
- Audit trail
- Email notifications from SupportAssist
- Retrieve SupportAssist data using WMI
- Retrieve SupportAssist data using APIs
- Features and enhancements in previous versions
- Resources
- Contact Dell
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SupportAssist for Business PCs Administrator Guide
Restoring PC files and settings
SupportAssist scans the PC and proactively suggests the required driver updates. Before installing an update on the PC, SupportAssist automatically creates a restore point, where applicable. When required, you can use the restore point to uninstall the update from the PC and restore the PC to its previous state remotely. The restore points are available for 30 days.
NOTE:You can only restore the files and settings to the selected restore point. Restoring the BIOS and firmware is not supported.
NOTE:To restore the PC files and settings, the following criteria must be met:
- SupportAssist for Business PCs version 3.5 or later must be installed on the PC.
- PCs must have an active ProSupport Plus or ProSupport Flex for Client service plan.
- You require Connect and manage administrator rights to restore the PC. Connect and manage technicians can restore the PC if permitted by the administrator. See Roles and permissions.
- The Run all remote scans and updates without end user interaction option must be disabled in the section.
NOTE:The restore points are removed when you update
SupportAssist for Business PCs to the latest version.
To restore the PC files and settings to its previous state, go to the Inventory page and click the Service Tag of the PC. Click the System restore tab, select a restore point, and then click Restore.
When you initiate the restore process, the PC user is notified and is prompted to confirm the request. When the PC user confirms to request, the operating system reverts to the selected restore point and you can monitor the progress in TechDirect. After the restore is complete, the PC user is prompted to restart the PC, and you can view the PC restore status on the page. See Audit trail.
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