How to Use and Troubleshoot the Dell SE2417HG Monitor

---

Article Summary: This article helps you find information about your Dell SE2417HG Monitor like how to setup the monitor, how to use the monitor and some troubleshooting methods to resolve the most common monitor related issues.

---

Table of Contents:

1. Key Features of Dell SE2417HG Monitor
2. Monitor Specifications
3. Setting Up Your Dell SE2417HG Monitor
4. Using the On-Screen Display (OSD) Menu
5. Dell LCD Monitor Pixel Guidelines
6. Reset to Factory Settings
7. How to run the Monitor Self-Test?
8. How to run the Built-In Diagnostics?
9. Troubleshooting
10. Documentation
11. Frequently Asked Questions

---

Key Features of Dell SE2417HG Monitor

The Dell SE2417HG flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features include:

• VGA and dual HDMI connectivity
• Dell Display Manager Software (in the CD shipped with the monitor).
• Fast 2ms panel response time.
• 1920 x 1080 resolution, plus full-screen support for lower resolutions.
• High dynamic-contrast ratio (8,000,000:1).
• Energy Saver feature for Energy Star compliance.
• Energy Gauge shows the energy level being consumed by the monitor in real time.

Back to Top

---

Monitor Specifications

This section provides some specifications of the Dell SE2417HG Monitor. For more information about the Dell SE2417HG Monitor, refer to the User's Guide at the Dell Support website.

Back to Top

---

Setting Up Your Dell SE2417HG Monitor

This section provides information on How to Setup Your Monitor.

• Attaching the Stand - Refer to the Setting Up The Monitor section in the User's Guide on Connecting the Stand to your Dell SE2417HG Monitor.
• Connecting the Monitor - Refer to the knowledge base article How to Connect a Monitor to a Computer?. Alternatively, you can also refer to the Setting Up The Monitor in the User's Guide for your Dell SE2417HG Monitor.
• Ports & Connectors - Refer to the User's Guide for your Dell SE2417HG Monitor for more information on the Ports & Connectors available on your Dell SE2417HG Monitor.

Back to Top

---

Using the On-Screen Display (OSD) Menu

For more information on Using the On-Screen Display (OSD) Menu, refer to the Operating Your Monitor section in the User's Guide for Dell SE2417HG Monitor.

Back to Top

---

Dell LCD Monitor Pixel Guidelines

For more information refer to Dell LCD Monitor Pixel Guidelines knowledge base article.

Back to Top

---

Reset your Dell SE2417HG Monitor to Factory Settings

To reset your Dell SE2417HG Monitor to Factory Settings, follow these instructions:

1. Press Button 3 (Figure 1) on the monitor to enter the On-Screen Display (OSD) Menu.
2. Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.
3. Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select.
4. Press Button 3 to confirm the reset action.

Figure 1: Monitor OSD Buttons

Back to Top

---

How to run the Monitor Self-Test?

It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:

• No Power - Your computer is not powering ON or showing any signs of power.
• No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.
• No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.

Your Dell SE2417HG Monitor provides a self-test feature that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI or DisplayPort) from the back of the computer.
3. Turn on the monitor.
   If the monitor is working correctly, it detects that there is no signal and one of the following message (Figure 2) appears. While in self-test mode, the power LED remains white.
   
   Figure 2: One of this message indicates that the monitor is in Self-Test mode.
   Note: This box also appears during normal system operation, if the video cable is disconnected or damaged.
4. Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.
5. If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.

Back to Top

---

How to run the Built-In Diagnostics?

Your Dell SE2417HG monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practise to isolate the monitor by running the Built-In Diagnostics.

1. Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode.
2. On the front panel, press and hold Button 1 and Button 4 simultaneously for two seconds (Figure 3). A gray screen appears.
3. Carefully inspect the screen for abnormalities.
4. Press Button 4 on the front panel again. The color of the screen changes to red.
5. Inspect the display for any abnormalities.
6. Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens.
7. The test is complete when the white screen appears.
8. Press Button 4 to exit the Built-In diagnostics.

Make sure that the screen is clean (no dust particles on the surface of the screen).


Figure 3: Monitor OSD Buttons

 
Back to Top

---

Troubleshooting

This section contains information about common troubleshooting methods for your Dell SE2417HG Monitor.

Click on the links below for more information on troubleshooting specific issues on your Dell SE2417HG Monitor.

• No Power - Unable to Power ON the monitor.
• No Image - No Image is displayed on the monitor.
• No Signal - Monitor shows No Signal.
• OSD Locked - Monitor OSD Menu is locked.
• Color Deviation - Some colors are light or heavier than usual.
• Common Troubleshooting

---

No Power - Unable to Power ON the monitor

The LED lights on the monitor are always black/switched off and there is no image displayed on the screen.

1. Try a known-good power outlet. If you are using a surge protector, connect the monitor directly to the wall outlet.
2. Check if the power cable is connected properly. Try a known-good power cable to isolate issues with the power cable.
3. Check if the Power Button is in ON state. Try to switch OFF and switch ON the monitor.
4. If the monitor is still not powering ON, contact Dell Technical Support for in-warranty repairs.

---

No Image - No Image is displayed on the monitor

The LED lights on the monitor is ON, however there is no image displayed on the screen.

1. Press the Input key or Button 1.
2. Check if the Input Source menu is displayed on the screen. If yes, the monitor is functioning normally.
   Select the correct Input Source to resolve the problem.
3. If the Input Source menu is not displayed, contact Dell Technical Support for in-warranty repairs.

---

No Signal - Monitor shows No Signal

The LED lights on the monitor is ON, however the screen displays a message No VGA Cable.

1. Check the VGA or HDMI cable that is connected for damages. Swap with a known-good VGA or HMDI cable, if available.
2. Try reconnecting the VGA or HDMI cable to the monitor and the computer.
3. Swap the ends of the VGA or HDMI cable between the monitor and the computer. Ensure that the cable is seated properly.
4. Press Button 1 to bring up the Input Source menu. Use Button 1 or Button 2 to toggle between VGA or HDMI source and then press Button 3 to confirm your selection (Figure 3).
5. If the monitor still shows the message No VGA Cable or No HDMI Cable, contact Dell Technical Support for in-warranty repairs.

---

OSD Locked - Monitor OSD Menu is locked

The monitor displays a Lock symbol (Figure x) when you try to access the On-Screen Display (OSD) menu.

Press and hold the Button 4 for 10 seconds to unlock and access all the settings in the On-Screen Display (OSD) menu (Figure 3).

---

Color Deviation - Some colors are light or heavier than usual

Some colors (Red, Green & Blue) might seem lighter or heavier than usual on the screen.

1. Check the VGA or HDMI cable that is connected for damages. Swap with a known-good VGA or HMDI cable, if available.
2. Adjust the Color Preset Mode and Input Color Format using the On-Screen Display (OSD) menu.
   • Set the Color Preset mode to Standard - This is the monitor's default color settings.
   • Set the Input Color Format to RGB - This is the monitor's default settings.
3. Reset the Color settings using the On-Screen Display (OSD) menu.
4. Reset the monitor to Factory Settings. Refer to Factory Factory Settings section of this article for more information.
5. If the monitor still shows signs of color deviation, contact Dell Technical Support for in-warranty repairs.

---

Common Troubleshooting

Back to Top

---

Documentation

To view or download the User's Guide or Manuals for your Dell SE2417HG Monitor, follow these instructions:

1. Visit the Dell Manuals website.
2. Click View Products button under Browse for a Product.
3. Select Monitors & Projectors and then Select Monitors.
4. From the list, click on Dell SE2417HG Monitor.
5. Click on PDF next to the required document.
   • Click on More Languages to view the list of available language options.
   • Click on PDF next to the preferred choice of language.

Back to Top

---

Frequently Asked Questions

How do I set the maximum resolution on Dell SE2417HG Monitor?

Using Windows Display Settings

In Windows 7, Windows 8, Windows 8.1 and Windows 10:

1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
2. Right-click on the desktop and click Screen Resolution.
3. Click the dropdown list of the Screen Resolution and select 1920 x 1080.
4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

1. Right-click on the desktop and click Nvidia Control Panel.
2. Click the + symbol next to Display on the left pane.
3. Select Change Resolution under Display.
4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
5. Click Apply.

---

How do I Reset the Dell SE2417HG Monitor to Factory Defaults?

To reset your Dell SE2417HG Monitor to Factory defaults, refer to the Reset to Factory Settings section of this article.

Back to Top

---

Not applicable.

Not applicable.