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How to Use and Troubleshoot the Dell SE2417HG Monitor

Summary: Learn how to setup and use Dell SE2417HG monitor. Find troubleshooting instructions for common video or display issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Article Summary: This article helps you find information about your Dell SE2417HG Monitor like how to setup the monitor, how to use the monitor and some troubleshooting methods to resolve the most common monitor related issues.

Table of Contents:

  1. Key Features of Dell SE2417HG Monitor
  2. Monitor Specifications
  3. Setting Up Your Dell SE2417HG Monitor
  4. Using the On-Screen Display (OSD) Menu
  5. Dell LCD Monitor Pixel Guidelines
  6. Reset to Factory Settings
  7. How to run the Monitor Self-Test?
  8. How to run the Built-In Diagnostics?
  9. Troubleshooting
  10. Documentation
  11. Frequently Asked Questions

Key Features of Dell SE2417HG Monitor

The Dell SE2417HG flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features include:

  • VGA and dual HDMI connectivity
  • Dell Display Manager Software (in the CD shipped with the monitor).
  • Fast 2ms panel response time.
  • 1920 x 1080 resolution, plus full-screen support for lower resolutions.
  • High dynamic-contrast ratio (8,000,000:1).
  • Energy Saver feature for Energy Star compliance.
  • Energy Gauge shows the energy level being consumed by the monitor in real time.
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Monitor Specifications

This section provides some specifications of the Dell SE2417HG Monitor. For more information about the Dell SE2417HG Monitor, refer to the User's Guide at the Dell Support website.

Feature Dell S2716DG
Maximum Resolution 1920 x 1080 at 60 Hz
Luminance Output 300 cd/m² (typical)
Contrast Ratio 1000 to 1 (typical)
8,000,000 to 1 (Dynamic Contrast)
Video Input Connectors VGA
HDMI 1.4
Screen Type Active Matrix - TFT LCD
Video Display Capabilities 480p, 480i, 576p, 720p, 1080p, 576i, 1080i

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Setting Up Your Dell SE2417HG Monitor

This section provides information on How to Setup Your Monitor.

  • Attaching the Stand - Refer to the Setting Up The Monitor section in the User's Guide on Connecting the Stand to your Dell SE2417HG Monitor.
  • Connecting the Monitor - Refer to the knowledge base article How to Connect a Monitor to a Computer?. Alternatively, you can also refer to the Setting Up The Monitor in the User's Guide for your Dell SE2417HG Monitor.
  • Ports & Connectors - Refer to the User's Guide for your Dell SE2417HG Monitor for more information on the Ports & Connectors available on your Dell SE2417HG Monitor.
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Using the On-Screen Display (OSD) Menu

For more information on Using the On-Screen Display (OSD) Menu, refer to the Operating Your Monitor section in the User's Guide for Dell SE2417HG Monitor.

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Dell LCD Monitor Pixel Guidelines

For more information refer to Dell LCD Monitor Pixel Guidelines knowledge base article.

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Reset your Dell SE2417HG Monitor to Factory Settings

To reset your Dell SE2417HG Monitor to Factory Settings, follow these instructions:

  1. Press Button 3 (Figure 1) on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.
  3. Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select.
  4. Press Button 3 to confirm the reset action.
SLN300494_en_US__1I_SE2417HG_OSD_Buttons_Built-In_Diags_TM_V1
Figure 1: Monitor OSD Buttons

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How to run the Monitor Self-Test?

It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:

  • No Power - Your computer is not powering ON or showing any signs of power.
  • No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.
  • No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.

Your Dell SE2417HG Monitor provides a self-test feature that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI or DisplayPort) from the back of the computer.
  3. Turn on the monitor.
    If the monitor is working correctly, it detects that there is no signal and one of the following message (Figure 2) appears. While in self-test mode, the power LED remains white.
    SLN300494_en_US__2I_SE2417HG_Self-Test_Message_TM_V1
    Figure 2: One of this message indicates that the monitor is in Self-Test mode.
    Note: This box also appears during normal system operation, if the video cable is disconnected or damaged.
  4. Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.
  5. If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.
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How to run the Built-In Diagnostics?

Your Dell SE2417HG monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practise to isolate the monitor by running the Built-In Diagnostics.

Note: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
  1. Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode.
  2. On the front panel, press and hold Button 1 and Button 4 simultaneously for two seconds (Figure 3). A gray screen appears.
  3. Carefully inspect the screen for abnormalities.
  4. Press Button 4 on the front panel again. The color of the screen changes to red.
  5. Inspect the display for any abnormalities.
  6. Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens.
  7. The test is complete when the white screen appears.
  8. Press Button 4 to exit the Built-In diagnostics.
Make sure that the screen is clean (no dust particles on the surface of the screen).

SLN300494_en_US__3I_SE2417HG_OSD_Buttons_TM_V1
Figure 3: Monitor OSD Buttons

 
Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired/replaced if it is under warranty by contacting Dell Technical Support.

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Troubleshooting

This section contains information about common troubleshooting methods for your Dell SE2417HG Monitor.

Click on the links below for more information on troubleshooting specific issues on your Dell SE2417HG Monitor.

No Power - Unable to Power ON the monitor

The LED lights on the monitor are always black/switched off and there is no image displayed on the screen.

  1. Try a known-good power outlet. If you are using a surge protector, connect the monitor directly to the wall outlet.
  2. Check if the power cable is connected properly. Try a known-good power cable to isolate issues with the power cable.
  3. Check if the Power Button is in ON state. Try to switch OFF and switch ON the monitor.
  4. If the monitor is still not powering ON, contact Dell Technical Support for in-warranty repairs.

No Image - No Image is displayed on the monitor

The LED lights on the monitor is ON, however there is no image displayed on the screen.

  1. Press the Input key or Button 1.
  2. Check if the Input Source menu is displayed on the screen. If yes, the monitor is functioning normally.
    Select the correct Input Source to resolve the problem.
  3. If the Input Source menu is not displayed, contact Dell Technical Support for in-warranty repairs.

No Signal - Monitor shows No Signal

The LED lights on the monitor is ON, however the screen displays a message No VGA Cable.

  1. Check the VGA or HDMI cable that is connected for damages. Swap with a known-good VGA or HMDI cable, if available.
  2. Try reconnecting the VGA or HDMI cable to the monitor and the computer.
  3. Swap the ends of the VGA or HDMI cable between the monitor and the computer. Ensure that the cable is seated properly.
  4. Press Button 1 to bring up the Input Source menu. Use Button 1 or Button 2 to toggle between VGA or HDMI source and then press Button 3 to confirm your selection (Figure 3).
  5. If the monitor still shows the message No VGA Cable or No HDMI Cable, contact Dell Technical Support for in-warranty repairs.

OSD Locked - Monitor OSD Menu is locked

The monitor displays a Lock symbol (Figure x) when you try to access the On-Screen Display (OSD) menu.

Press and hold the Button 4 for 10 seconds to unlock and access all the settings in the On-Screen Display (OSD) menu (Figure 3).

Color Deviation - Some colors are light or heavier than usual

Some colors (Red, Green & Blue) might seem lighter or heavier than usual on the screen.

  1. Check the VGA or HDMI cable that is connected for damages. Swap with a known-good VGA or HMDI cable, if available.
  2. Adjust the Color Preset Mode and Input Color Format using the On-Screen Display (OSD) menu.
    • Set the Color Preset mode to Standard - This is the monitor's default color settings.
    • Set the Input Color Format to RGB - This is the monitor's default settings.
  3. Reset the Color settings using the On-Screen Display (OSD) menu.
  4. Reset the monitor to Factory Settings. Refer to Factory Factory Settings section of this article for more information.
  5. If the monitor still shows signs of color deviation, contact Dell Technical Support for in-warranty repairs.

Common Troubleshooting

Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Make sure that the power cable connecting the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Make sure that the power button is depressed fully.
  • Test with known good cable and known good system if possible.
No Video - Power LED On No picture or no brightness.
  • Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Run the built-in diagnostics.
  • Make sure that the correct input source is selected via the Input Source Select button.
  • Test monitor with known good system if available.
Poor Focus Picture is fuzzy, blurry or ghosting.
Shaky/Jittery Video Wavy picture or fine movement.
Missing Pixels LCD screen has spots.
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Run the built-in diagnostics.
Stuck-On/Off Pixels LCD screen has bright spot.
  • Cycle power on-off.
  • A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels allowed varies depending on the monitor. Refer to Monitor Quality and Pixel Policy for more details.
  • Run the built-in diagnostics.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
When using DisplayPort input, the positioning adjustments are not available.
Horizontal/Vertical Lines Screen has one or more lines.
When using DisplayPort input, the positioning adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn.
  • Reset the monitor to the Factory Settings.
  • Perform Auto Adjust via On-Screen Display Menu (OSD).
  • Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the power safe mode.
Safety-Related Issues Visible signs of smoke or sparks.
  • Do not perform any troubleshooting steps.
  • Contact Dell Technical Support immediately.
Intermittent Problems Monitor malfunctions on and off.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Reset the monitor to the Factory Settings.
  • Run the self-test feature and determine if the intermittent problem occurs in the self-test mode.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
  • Change the color-setting mode in the Color Settings On-Screen Display Menu (OSD) to Graphics or Video, depending on the application.
  • Try a different color preset setting in the Color Settings On-Screen Display Menu (OSD).
  • Adjust the R, G, B value in the Color Settings OSD, if Color Management is turned off.
  • Change the input color format to PC RGB or YPbPr in the Color Settings On-Screen Display Menu (OSD).
  • Run the built-in diagnostic tool.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Use the Power Management feature to turn off the monitor when it is not in use.
  • Alternatively, use a dynamically changing screensaver.
  • Use LCD Conditioning feature under Other Settings to eliminate image retention.

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Documentation

To view or download the User's Guide or Manuals for your Dell SE2417HG Monitor, follow these instructions:

  1. Visit the Dell Manuals website.
  2. Click View Products button under Browse for a Product.
  3. Select Monitors & Projectors and then Select Monitors.
  4. From the list, click on Dell SE2417HG Monitor.
  5. Click on PDF next to the required document.
    • Click on More Languages to view the list of available language options.
    • Click on PDF next to the preferred choice of language.
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Frequently Asked Questions

How do I set the maximum resolution on Dell SE2417HG Monitor?

Using Windows Display Settings

In Windows 7, Windows 8, Windows 8.1 and Windows 10:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click on the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 1920 x 1080.
  4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click on the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.
Note: If you do not see the recommended resolution as an option, you may need to update the video card (GPU) driver by visiting the Dell Support website.

How do I Reset the Dell SE2417HG Monitor to Factory Defaults?

To reset your Dell SE2417HG Monitor to Factory defaults, refer to the Reset to Factory Settings section of this article.

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Cause

Not applicable.

Resolution

Not applicable.

Affected Products

Dell 24 Monitor: SE2417HG
Article Properties
Article Number: 000141744
Article Type: Solution
Last Modified: 07 8月 2024
Version:  5
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