Ensure after performing each step below, you check for issue resolution. If issue persists follow the next step.
- Identify the media application i.e. VLC, Windows Media Player etc.
- Connect external speaker/headphone and check for sound.
- If the audio distortion persists.
- If the issue continues after troubleshooting consider Reinstalling the Operating System. This method would result in data loss; Ensure you backup data before proceeding.
- Run ePSA on Sound Card.
- If audio distortion is not seen on external speaker/headphone
If issue still persist, contact Dell Technical Support for further assistance.![SLN293592_en_US__1iC_External_Link_BD_v1](https://supportkb.dell.com/img/ka06P0000008iBdQAI/ka06P0000008iBdQAI_en_US_1.jpeg)