How to generate enclosure logs for PowerEdge M1000e, VRTX and FX2 enclosures

It explains how to use PuTTy to collect support logs from the CMC. These logs can be useful to troubleshoot an issue occurring at the chassis, blade, or console level.
 

Commands

RACDUMP

The command racdump may be all that you need to troubleshoot most issues.

 

DUMPLOGS

The command dumplogs is used by engineering and is required when escalating. To avoid having to gather additional logs later, it is suggested to gather racdump and dumplogs together.

Run Commands

It is recommended to use  PuTTY to connect to the controller and gather logs.
 

1. Download PuTTy
2. Open PuTTY and enable logging (Figure 1)
   
   
   Figure 1: Specify Output
   
    
3. Under Session, specify the CMC hostname or CMC IP address and click open (Figure 1)
   
   
   Figure 2: Specify Target System
   
    
4. Type the Command that you want to run. Examples:
   racdump
dumplogs
getversion
   
   Supported commands are documented in the Chassis Management Controllers. For a complete report logs the following commands should be launched:
   
   - getsysinfo
   - getioinfo
   - getdcinfo
   - getpbinfo
   - getsel
   - getraclog
   - racdump
   - dumplogs
    
5. To end the session type the command: exit
   
   
   Figure 3: PuTTY CLI 
    
6. The created logs can now be analyzed.