文章編號: 000193010
How to Install McAfee LiveSafe from Dell
摘要: This article covers how to download and install McAfee LiveSafe purchased from Dell.
文章內容
說明
Affected Products:
- McAfee LiveSafe
- McAfee Multi-Device Security
A 30-day trial of McAfee LiveSafe is provided automatically on select consumer and commercial Dell computers running Windows. Customers may purchase a McAfee LiveSafe subscription:
- At the point of sale (POS) of a Dell computer
- After point of sale (APOS) of a Dell computer
Note: For information about changing your McAfee subscription, reference How to Cancel or Renew your McAfee Subscription Purchased at Dell.
For more information, click the appropriate purchase method of McAfee LiveSafe.
Click either New Setup or Reinstall for the appropriate installation directions.
Warning: These steps are intended for customers who have never activated McAfee LiveSafe. Reference the Reinstall section if you previously registered an account with McAfee.
McAfee LiveSafe is preinstalled on all commercial and consumer computers running Windows. On boot, McAfee LiveSafe is available directly in the Windows System Tray.
Note:
- If the computer was reimaged before activating McAfee LiveSafe, contact Dell technical support and provide this KB article (000193010) to the agent.
To register the product:
- In the Windows Notification Area, click Show hidden files and then double-click the McAfee LiveSafe System Tray icon.
Figure 1: McAfee LiveSafe Stem Tray icon
- Click Get started.
Figure 2: (English Only) Get Started
- Log In with a pre-existing McAfee or click Register Now to create an account.
Figure 3: (English Only) Log In to McAfee
Note:
- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email that is used is tied to a McAfee subscription.
- Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/
.
- Select Settings and then click My Subscription to verify your subscription status.
Figure 4: (English Only) My Subscription
Note: For any discrepancies with the subscription duration and the purchase duration, reference How to Get Support for McAfee Products Sold at Dell.
Note: An active McAfee LiveSafe subscription is required to install the product.
To install the product:
- Go to https://www.mcafee.com/
- In the upper right, click Login.
- Sign in using your McAfee account.
Figure 5: (English Only) Sign in to your McAfee account
Note:
- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email that is used is tied to a McAfee subscription.
- Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/
- Click Downloads & devices.
Figure 6: (English Only) Downloads and Devices
- From the drop-down menu, select McAfee LiveSafe and then click Download.
Figure 7: (English Only) Download
- Click Agree and Download.
Figure 8: (English Only) Agree and Download
- On download, double-click
McAfee_Installer_[BUILDER NUMBER].exe.
Note:
[BUILD NUMBER] = Serial Number
- In the installation wizard, click Install.
Figure 9: (English Only) Install
- On installation, click Done.
Figure 10: (English Only) Done
- McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.
Figure 11: (English Only) Get Started
Click either New Purchase or Reinstall for the appropriate installation directions.
Warning: These steps are intended for customers who have never activated McAfee LiveSafe. A redemption code (license key) from Dell can only be used once. Reference the Reinstall section if the redemption code was previously used.
To install the product:
- Go to https://www.dell.com/support/software
- Click Sign In.
Figure 12: (English Only) Sign In
- Sign In to Dell Digital Locker using the email used to purchase McAfee LiveSafe.
Figure 13: (English Only) Sign into Dell Digital Locker
- Click Download McAfee LiveSafe.
Figure 14: (English Only) Download McAfee LiveSafe
- Click Get Key.
Figure 15: (English Only) Get Key
- Document the License key.
Figure 16: (English Only) Document the License key
- Go to https://www.mcafee.com/activate
- Enter the License Key (step 6), Email, and then click Next.
Figure 17: (English Only) Next
Warning:
- The License Key can only be redeemed once.
- On error "You already redeemed that code," go to the Reinstall section.
- On successful redemption, click Next.
Figure 18: (English Only) Next
- Optionally setup a recurring subscription or click Continue without additional benefits.
Figure 18: (English Only)
- Click Download.
Figure 19: (English Only) Continue without additional benefits
- On download, double-click
McAfee_Installer_[BUILDER NUMBER].exe.
Note:
[BUILD NUMBER] = Serial Number
- In the installation wizard, click Install.
Figure 20: (English Only) Install
- On installation, click Done.
Figure 21: (English Only) Done
- McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.
Figure 22: (English Only) Get Started
Note: For any discrepancies with the subscription duration and the purchase duration, reference How to Get Support for McAfee Products Sold at Dell.
Note: An active McAfee LiveSafe subscription is required to install the product.
To install the product:
- Go to https://www.mcafee.com/
- In the upper right, click Login.
- Sign in using your McAfee account.
Figure 23: (English Only) Sign in
Note:
- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email that is used is tied to a McAfee subscription.
- Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/
- Click Downloads & devices.
Figure 24: (English Only) Downloads & devices
- From the drop-down menu, select McAfee LiveSafe and then click Download.
Figure 25: (English Only) Download
- Click Agree and Download.
Figure 26: (English Only) Agree and Download
- On download, double-click
McAfee_Installer_[BUILDER NUMBER].exe.
Note:
[BUILD NUMBER] = Serial Number
- In the installation wizard, click Install.
Figure 27: (English Only) Install
- On installation, click Done.
Figure 28: (English Only) Done
- McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.
Figure 29: (English Only) Get started
文章屬性
上次發佈日期
03 10月 2023
版本
13
文章類型
How To