Alienware X51 R3 Freezes When Booting or Opening Programs

	Description		This is due to a problem with the USB 3.1 Driver.

Supported Systems:

Solution

1. Turn the system Off

2. Disconnect all USB devices

3. Connect your mouse and keyboard to the USB 2.0 Ports

   

4. Turn On the system

5. Uninstall the ASMedia USB 3.1 driver from Programs and Features

6. Download and Install the ASMedia USB 3.1 driver

7. Reconnect all your USB devices.

8. Update the system Bios to version 1.2.6 or higher

If the issue continues, please do the following:

1. Turn the system on
2. As the system turns on start tapping the F2 Key to access the system BIOS
3. Once in the BIOS, go to the Advanced tab
4. Go to Integrated Devices
5. Go to PCIE Gen3 and press Enter
6. Select Disable and press Enter
7. Press F10 to save and exit

Back to Top