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Lights not responding on Alienware and G Series computers after installing the Alienware Command Center

摘要: If the lights on your Alienware computers turn off or stop responding to the changes, you can attempt to run a repair installation using the latest version of the Alienware Command Center. ...

本文章適用於 本文章不適用於 本文無關於任何特定產品。 本文未識別所有產品版本。

症狀

When you install the Alienware Command Center, the ELC Firmware can get corrupted causing the lights on the computer to stay off or not responsive to changes done in the Alienware Command Center.

Supported Platforms:

  • Alienware and Dell G-Series Platforms Supporting Alienware Command Center 5.0 and higher

原因

The ELC Firmware may get corrupted for several reasons, including a sudden shutdown, disconnecting or reconnecting the AC Adapter during installation.

解析度

Run a repair installation of Alienware Command Center following the steps below:

  1. Download the latest version of Alienware Command Center from the Dell Drivers Page.
  2. ​​​​Run the setup without uninstalling the previous version of the Alienware Command Center.
  3. Once the installation starts you receive a prompt with options to Modify, Repair or Remove.
    SLN319241_en_US__2I_awcc_fw_corrupt_01_mr_v1a
  4. Click Repair to force the installation to flash the firmware again.
  5. Restart the computer and confirm if the issues persist.

其他資訊

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受影響的產品

Alienware Command Center, G Series, Alienware
文章屬性
文章編號: 000178139
文章類型: Solution
上次修改時間: 09 9月 2024
版本:  6
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