How to Configure Proxy Settings in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition

This article covers how to configure proxy settings in Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

Affected Products:

Dell Security Management Server Virtual
Dell Data Protection | Virtual Edition

Dell Security Management Server Virtual proxy settings may require configuration to:

Download virtual appliance updates.
Validate on-the-box product licenses.
Communicate with the Advanced Threat Prevention (ATP) tenant.

Note:

Volume product licenses do not require external validation.
ATP Tenant is only used with Dell Endpoint Security Suite Enterprise.
Proxy settings may require configuration for more than one function.

Not applicable.

Click Virtual Appliance Updates or Product Licenses / ATP Tenant for more information about setting the proxy.

Virtual Appliance Updates
Product Licenses / ATP Tenant

The proxy settings of Dell Security Management Server Virtual vary between product versions. Click the appropriate version for specific steps. For versioning information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.

v9.11.0 to Later

Note: In Dell Security Management Server Virtual v9.11 and later, the steps to update the proxy for Virtual Appliance Updates and Product Licenses / ATP Tenant are the same.

To update the proxy settings:

Log in to the Dell Security Management Server Virtual administration console.

Note:

The default credentials for Dell Security Management Server Virtual are:
- Username: delluser
- Password: delluser
An administrator can change the default password within the product’s virtual appliance menu.

From the Main Menu, select Basic Configuration and then press Enter.

Select Update Dell Security Management Server Virtual and then press Enter.

Select Set Proxy and then press Enter.

In the Update Proxy menu:
1. Press the spacebar to the right of Use Proxy to enable this feature.
2. Populate HTTPS Proxy and HTTP Proxy.
3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
4. Populate the Username, Password, and Confirm Password.
5. Select OK and then press Enter.

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.

v9.7.0 to 9.10.1

To update the proxy settings:

Log in to the Dell Security Management Server Virtual administration console.

Note:

The default credentials for Dell Security Management Server Virtual are:
- Username: ddpuser
- Password: ddpuser
An administrator can change the default password within the product’s virtual appliance menu.

From the Main Menu, select Basic Configuration and then press Enter.

Select Update Dell Security Management Server Virtual and then press Enter.

Select Set Proxy Settings and then press Enter.

In the Proxy Settings menu:
1. Press the spacebar to the right of Use Proxy to enable this feature.
2. Populate HTTPS Proxy, HTTP Proxy, and FTP Proxy.
3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
4. Populate the Username, Password, and Confirm Password.
5. Select OK and then press Enter.

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.

v9.5.0 to 9.6.0

To update the proxy settings:

Log in to the Dell Enterprise Server Virtual administration console.

Note:

The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
- Username: ddpuser
- Password: ddpuser
An administrator can change the default password within the product’s virtual appliance menu.

From the Main Menu, select Basic Configuration and then press Enter.

Select Update DDP Enterprise Server - VE and then press Enter.

Select Set Proxy Settings and then press Enter.

In the Proxy Settings menu:
1. Press the spacebar to the right of Use Proxy to enable this feature.
2. Populate HTTPS Proxy, HTTP Proxy, and FTP Proxy.
3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
4. Populate the Username, Password, and Confirm Password.
5. Select OK and then press Enter.

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.

v9.0.0 to 9.4.1

To update the proxy settings:

Log in to the Dell Enterprise Server Virtual administration console.

Note:

The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
- Username: ddpuser
- Password: ddpuser
An administrator can change the default password within the product’s virtual appliance menu.

From the Main Menu, select Basic Configuration and then press Enter.

Select Update DDP Enterprise Server - VE and then press Enter.

Select Set Proxy Settings and then press Enter.

In the Proxy Settings menu:
1. Press the spacebar to the right of Use Proxy to enable this feature.
2. Populate HTTPS Proxy, HTTP Proxy, and FTP Proxy.
3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
4. Populate the Username, Password, and Confirm Password.
5. Select OK and then press Enter.

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.

v8.2.0 to 8.5.0

Note: If you are uncomfortable with performing these steps, contact support. For more information, reference Dell Data Security International Support Phone Numbers.

To update the proxy settings:

Log in to the Dell Enterprise Server Virtual administration console.

Note:

The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
- Username: ddpuser
- Password: ddpuser
An administrator can change the default password within the product’s virtual appliance menu.

From the Main Menu, select Launch Shell and then press Enter.

Type su ddpsupport and then press Enter.

Type the password for ddpsupport and then press Enter.

Note:

The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
- Username: ddpsupport
- Password: ddpsupport
An administrator can change the default password within the product’s virtual appliance menu.

Type sudo nano /etc/environment and then press Enter.

Press down to go to a new blank line.

Type the following text, populating the proxy server and port where proxy.company.com and 1234 are shown:

http_proxy=https://proxy.company.com:1234/
https_proxy=https://proxy.company.com:1234/
ftp_proxy=https://proxy.company.com:1234/
no_proxy="localhost,127.0.0.1"
HTTP_PROXY=https://proxy.company.com:1234/
HTTPS_PROXY=https://proxy.company.com:1234/
FTP_PROXY=https://proxy.company.com:1234/
NO_PROXY="localhost,127.0.0.1"

Note: Proxy.company.com and port 1234 are examples only. The proxy server FQDN and port configuration will differ in your environment.

Press CTRL+X to exit. On prompt to save, press Y to continue.

Press Enter for it to save without any changes to the filename.

Type exit and then press Enter to log out of ddpsupport.

Type exit and then press Enter to log out of the shell to the UI.

Select Basic Configuration from the Main Menu and then press Enter.

Select Reboot Appliance and press Enter.

Select Yes and press Enter.

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.

The proxy settings of Dell Security Management Server Virtual vary between product versions. Click the appropriate version for specific steps. For versioning information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.

v9.11.0 and Later

Note: In Dell Security Management Server Virtual v9.11 and later, the steps to update the proxy for Virtual Appliance Updates and Product Licenses / ATP Tenant are the same.

To update the proxy settings:

Log in to the Dell Security Management Server Virtual administration console.

Note:

The default credentials for Dell Security Management Server Virtual are:
- Username: delluser
- Password: delluser
An administrator can change the default password within the product’s virtual appliance menu.

From the Main Menu, select Basic Configuration and then press Enter.

Select Update Dell Security Management Server Virtual and then press Enter.

Select Set Proxy and then press Enter.

In the Update Proxy menu:
1. Press the spacebar to the right of Use Proxy to enable this feature.
2. Populate HTTPS Proxy, and HTTP Proxy.
3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
4. Populate the Username, Password, and Confirm Password.
5. Select OK and then press Enter.

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.

v9.7.0 to 9.10.1

Note: If you are uncomfortable with performing these steps, contact support. For more information, reference Dell Data Security International Support Phone Numbers.

To update the proxy settings:

Log in to the Dell Security Management Server Virtual administration console.

Note:

The default credentials for Dell Security Management Server Virtual are:
- Username: ddpuser
- Password: ddpuser
An administrator can change the default password within the product’s virtual appliance menu.

From the Main Menu, select Launch Shell and then press Enter.

Type su ddpsupport and then press Enter.

Type the password for ddpsupport and then press Enter.

Note:

The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
- Username: ddpsupport
- Password: ddpsupport
An administrator can change the default password within the product’s virtual appliance menu.

Type sudo nano /opt/dell/server/security-server/conf/application.properties and then press Enter.

Scroll down to proxy server settings using the arrow keys.

At proxy.server.enabled=false, delete false and type true.

At proxy.server.host=, type the fully qualified domain name (FQDN) of the proxy server.

Note: The example in the image, proxy.company.com, may differ from the FQDN in your environment.

At proxy.server.port.ssl=, type the proxy server’s SSL port.

Note: The example in the image, 443, may differ from the port in your environment.

At proxy.server.port.http=, type the proxy server’s HTTP port.

Note: The example in the image, 80, may differ from the port in your environment.

If the proxy server requires authentication, go to Step 11A. If the proxy server does not require authentication, go to Step 12.
1. At proxy.server.username=, type the proxy server’s username.

Note: The example in the image, proxyusername@company.com, may differ from the username in your environment.

At proxy.server.password=, replace ENC, with CLR.

At proxy.server.password=, replace the alphanumeric information between CLR() with the password of proxyusername@company.com.

Note: The example in the image, proxypassword, may differ from the password in your environment.

Press CTRL+X to exit. On prompt to save, press Y to continue.

Press Enter for it to save without any changes to the filename.

Type exit and then press Enter to log out of ddpsupport.

Type exit and then press Enter to log out of the shell to the Main Menu.

From the main menu, select Basic Configuration and then press Enter.

Select Stop Application and press Enter.

Select Yes and then press Enter.

Once all services have stopped, press ESC to return to the Basic Configuration menu.

Select Start Application and then press Enter.

Select Yes and then press Enter.

Once all services have started, press ESC to return to the Basic Configuration menu.

v8.2.0 to 9.6.0

Note: If you are uncomfortable with performing these steps, contact support. For more information, reference Dell Data Security International Support Phone Numbers.

To update the proxy settings:

Log in to the Dell Enterprise Server Virtual administration console.

Note:

The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
- Username: ddpuser
- Password: ddpuser
An administrator can change the default password within the product’s virtual appliance menu.

From the Main Menu, select Launch Shell and then press Enter.

Type su ddpsupport and then press Enter.

Type the password for ddpsupport and then press Enter.

Note:

The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
- Username: ddpsupport
- Password: ddpsupport
An administrator can change the default password within the product’s virtual appliance menu.

Type sudo nano /opt/dell/server/security-server/conf/application.properties and then press Enter.

Scroll down to Proxy server settings using the arrow keys.

At proxy.server.enabled=false, delete false and type true.

At proxy.server.host=, type the fully qualified domain name (FQDN) of the proxy server.

Note: The example in the image, proxy.company.com, may differ from the FQDN in your environment.

At proxy.server.port.ssl=, type the proxy server’s SSL port.

Note: The example in the image, 443, may differ from the port in your environment.

At proxy.server.port.http=, type the proxy server’s HTTP port.

Note: The example in the image, 80, may differ from the port in your environment.

If the proxy server requires authentication, go to Step 11A. If the proxy server does not require authentication, go to Step 12.
1. At proxy.server.username=, type the proxy server’s username.