Absolute may require uninstallation from an endpoint to:
- Fix licensing discrepancies.
- Troubleshoot the product.
- Address operating system incompatibility.
Affected Products:
Affected Operating Systems:
A removal request must be submitted to uninstall the Absolute agent from an endpoint.
To place an endpoint removal request:
- Open a web browser and go to https://cc.absolute.com
.
- Populate the email address used to access the web portal and then click Next.
![Absolute web console login](https://supportkb.dell.com/img/ka06P000000woDzQAI/ka06P000000woDzQAI_en_US_1.jpeg)
- Log In to the web portal.
![Password field and the Log In button](https://supportkb.dell.com/img/ka06P000000woDzQAI/ka06P000000woDzQAI_en_US_2.jpeg)
- In the left menu, select the Find Devices icon.
![Find Devices icon](https://supportkb.dell.com/img/ka06P000000woDzQAI/ka06P000000woDzQAI_en_US_3.jpeg)
- Click Active Devices.
![Active Devices option](https://supportkb.dell.com/img/ka06P000000woDzQAI/ka06P000000woDzQAI_en_US_4.jpeg)
- Search for the endpoint.
![Endpoint search field](https://supportkb.dell.com/img/ka06P000000woDzQAI/ka06P000000woDzQAI_en_US_5.jpeg)
- Check the endpoint to unenroll.
![Selecting an example endpoint to unenroll](https://supportkb.dell.com/img/ka06P000000woDzQAI/ka06P000000woDzQAI_en_US_6.jpeg)
Note: The example endpoint will differ in your environment.
- Click Device Action and then select Unenroll Device.
![Unenroll Device option](https://supportkb.dell.com/img/ka06P000000woDzQAI/ka06P000000woDzQAI_en_US_7.jpeg)
- Click Unenroll Device.
![Unenroll Device button](https://supportkb.dell.com/img/ka06P000000woDzQAI/ka06P000000woDzQAI_en_US_8.jpeg)
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.