Upgrading Dell Security Management Server Virtual Appears to Stop Responding

Upgrading Dell Security Management Server Virtual may fail due to a migration that appears to stop responding.

Affected Products:

Dell Security Management Server Virtual

Dell Security Management Server Virtual requires end-user input to upgrade to a new version (v2) of Grand Unified Bootloader (GRUB). During the upgrade process, Dell Security Management Server Virtual may appear to stop responding on Setting up grub-pc.

Figure 1: Dell Security Management Server Virtual appearing unresponsive

Not applicable.

To resolve this issue:

Press Enter after the Setting up grub-pc message appears to proceed with the GRUB v2 update and allow the Dell Security Management Server Virtual v10.0 upgrade to continue.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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