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Certain Dell Alienware or Gaming Monitors Flicker When Gaming with G-SYNC Enabled

摘要: This article provides information about a flickering issue on select Dell Alienware and Gaming monitors. The flickering issue occurs when playing games with G-SYNC enabled in Window mode on a computer with an NVIDIA RTX graphics card. ...

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查看關於以下產品的資源

症狀

If you are using a gaming display such as the Dell S2417DG monitor connected to your computer, you may notice a flicker on the screen. The screen or display flickers whenever you are gaming with G-SYNC enabled. The issue is seen when you are playing games in Window mode.

Affected products
  • Dell S2417DG
  • Dell S2716DG or DGR
  • Alienware AW2518H
  • Alienware AW3418HW
  • Alienware AW3418DW
  • Alienware AW3420DW

原因

This issue is identified as a compatibility issue between the G-SYNC technology on the monitor and the NVIDIA RTX graphics cards.

解析度

To help address the flickering issue on the monitor:
  • Switch to full screen mode whenever you are playing games with the G-SYNC function enabled on the monitor.
  • Turn off the G-SYNC function when you want to play games in Window mode. To learn how to enable or disable the G-SYNC function, see the User Guide for the Dell monitor.

受影響的產品

Alienware 25 Gaming Monitor AW2518H, Alienware 34 Monitor AW3418DW, Alienware 34 Monitor AW3418HW, Alienware AW3420DW, Dell S2417DG, Dell S2716DG