A Dell Threat Defense administrator may choose to safe list files to:
- Prevent third-party conflicts.
- Resolve performance issues.
- Clear false positives.
This article discusses how to safe list files in Dell Threat Defense.
Affected Products:
Dell Threat Defense
Affected Operating Systems:
Windows
Mac
To safe list a file:
- From a web browser, go to the Dell Threat Defense administration console at:
- Log in to the Dell Threat Defense administration console.
![Dell Threat Defense administration console](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_4.jpeg)
- In the console, click the Settings tab.
![Settings](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_5.jpeg)
- In Settings, click the Global List tab.
![Global List](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_6.jpeg)
- Click the Safe tab.
![Safe](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_7.jpeg)
- Files may be safe-listed for:
Click the appropriate file type.
![Executables and Scripts](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_8.jpeg)
- Click Add File.
![Add File](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_9.jpeg)
- In the Add File to Safe List menu:
- Populate the file’s SHA256.
- Optionally, add the file’s MD5.
- Optionally, add the File name.
- Select the appropriate Category for the file.
- Populate a Reason for safe listing the file.
- Click Submit.
![Add File to Safe List](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_10.jpeg)
- Click Add Script.
![Add Script](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_11.jpeg)
- In the Add Script to Safe List menu:
- Populate the file’s SHA256.
- Optionally, add the File name.
- Populate a Reason for safe listing the file.
- Click Submit.
![Add Script to Safe List](https://supportkb.dell.com/img/ka06P000000Y5WuQAK/ka06P000000Y5WuQAK_en_US_12.jpeg)
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.