A Dell Endpoint Security Suite Enterprise administrator may be required to safe list files to:
- Prevent third-party conflicts
- Resolve performance issues
- Clear false positives
This article discusses how to safe list files in the Dell Data Security (formerly Dell Data Protection) administration console for Dell Endpoint Security Suite Enterprise.
Affected Products:
- Dell Endpoint Security Suite Enterprise
- Open a web browser and go to
https://servername.company.com:8443/webui
.
![Web browser](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_1.jpeg)
Note:
- The example FQDN (fully qualified domain name) will differ from the server in your environment.
- Port 8443 may differ from the administration console port in your environment.
- Sign in to the administration console.
![Administration console login](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_2.jpeg)
- In the left menu, expand Populations and then click Enterprise.
![Enterprise](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_3.jpeg)
- Click the Advanced Threats tab.
![Advanced Threats](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_4.jpeg)
- Click the Global List tab.
![Global list](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_5.jpeg)
- Click Safe and then select either:
- Executables
- Scripts
- Certificates
![Executables, Scripts, and Certificates](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_6.jpeg)
- Click Add File.
![Add File](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_7.jpeg)
- In the Add File to Safe List menu:
- Populate the File’s SHA256.
- Optionally, add the File’s MD5.
- Optionally, add the File name.
- Select the appropriate Category for the file.
- Populate a Reason for safe listing the file.
- Click Submit.
![Add File to Safe List](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_8.jpeg)
- Click Add Script.
![Add Script](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_9.jpeg)
- In the Add Script to Safe List menu:
- Populate the File’s SHA256.
- Optionally, add the File name.
- Populate a Reason for safe listing the file.
- Click Submit.
![Add Script to Safe List](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_10.jpeg)
- Click Add Certificate.
![Add Certificate](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_11.jpeg)
- In the Add to Safe List menu:
- Check at least one certificate.
- Select a Category for the certificates.
- Populate a Reason for safe listing the file.
- Click Submit.
![Add to Safe List](https://supportkb.dell.com/img/ka06P000000smLjQAI/ka06P000000smLjQAI_en_US_12.jpeg)
Note: The examples that are used in the screenshot will differ in your environment.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.