跳至主要內容
登出

歡迎來到 Dell

我的帳戶
  • 簡單快速地下訂單
  • 檢視訂單及追蹤商品運送狀態
  • 建立並存取您的產品清單
  • 使用「公司管理」來管理您的 Dell EMC 網站、產品和產品層級連絡人。
登入 建立帳戶 Premier 登入 合作夥伴計畫登入
與我們連絡

您的 Dell.com 購物車

文章編號: 000125504

How to Collect Logs for the VMware Carbon Black Cloud Endpoint Sensor

摘要: Logs may be collected for VMware Carbon Black Cloud Endpoint by following these instructions.

本文可能採用自動翻譯。如果您對翻譯品質有任何寶貴意見，請使用此頁面底部的表單告訴我們，謝謝。

文章內容

症狀

This article discusses the methods for collecting VMware Carbon Black Cloud Endpoint sensor logs.

Affected Products:

VMware Carbon Black Cloud Endpoint

Affected Versions:

v3.3.0 and later (Windows)
v3.1.0 and later (Mac)
v2.5.0 and later (Linux)

Affected Operating Systems:

Windows
Mac
Linux

原因

Not applicable.

解析度

Note: For information about how to capture a HAR file for troubleshooting the VMware Carbon Black Cloud, reference How to Capture a HAR File for VMware Carbon Black Cloud.

Click the appropriate operating system for the log collection process.

Click the appropriate client version for specific installation steps. Reference How to Identify the VMware Carbon Black Cloud Endpoint Sensor Version for more information.

Note: For information about how to collect Windows logs using Live Response, reference How to Collect VMware Carbon Black Endpoint Sensor Logs Using Live Response.

To collect logs:

  1. Log in to the affected endpoint.
  2. Right-click the Windows start menu and then select Run.

Run

  1. In the Run UI, type cmd and then press CTRL+SHIFT+ENTER. This runs Command Prompt as an administrator.

Run UI

  1. In Command Prompt, type CD [DIRECTORY] and then press Enter.

Command Prompt command

Note:
  • [DIRECTORY] = Directory of the VMware Carbon Black Cloud Endpoint sensor.
  • The default installation [DIRECTORY] is C:\Program Files\Confer.
  1. Type repcli capture [DESTINATION DIRECTORY] and then press Enter.

Command Prompt command

Note: [DESTINATION DIRECTORY] = Target destination for log bundle.
  1. In Windows Explorer, go to the [DESTINATION DIRECTORY] used in Step 5.
  2. Right-click psc_sensor.zip and then click Rename.

Rename

  1. Rename psc_sensor.zip to [MACHINENAME]_psc_sensor.zip.
Note: [MACHINENAME] = Fully qualified domain name of endpoint.

To collect logs:

  1. Log in to the affected endpoint.
  2. Right-click the Windows start menu and then select Run.

Run

  1. In the Run UI, type cmd and then press CTRL+SHIFT+ENTER. This runs Command Prompt as an administrator.

Run UI

  1. In Command Prompt, type CD [DIRECTORY] and then press Enter.

Command Prompt command

Note:
  • [DIRECTORY] = Directory of the VMware Carbon Black Cloud Endpoint sensor.
  • The default installation [DIRECTORY] is C:\Program Files\Confer.
  1. Type repcli capture and then press Enter.

Command Prompt command

  1. In Windows Explorer, go to C:\Windows\TEMP\confer-temp.
  2. If prompted for folder access, click Continue. Otherwise go to Step 8.

UAC prompt

  1. Right-click confer_dump.zip and then click Rename.

Rename

  1. Rename confer_dump.zip to [MACHINENAME]_confer_dump.zip.
Note: [MACHINENAME] = Fully qualified domain name of endpoint.

Click the appropriate client version for specific installation steps. Reference How to Identify the VMware Carbon Black Cloud Endpoint Sensor Version for more information.

To collect logs:

  1. Log in to the affected endpoint.
  2. In the Apple menu, click Go and then select Utilities.

Utilities

  1. Double-click Terminal.

Terminal

  1. In Terminal, type type sudo /Applications/VMware\ Carbon\ Black\ Cloud/repcli.bundle/Contents/MacOS/repcli capture [UNINSTALL_CODE] [DESTINATION DIRECTORY] and then press Enter.

Terminal command

Note:
  1. Populate the password for sudo and then press Enter.
  2. Go to [DESTINATION DIRECTORY], right-click confer.zip, and then select Rename.
  3. Rename confer.zip to [MACHINENAME]_confer_dump.zip.
Note: [MACHINENAME] = Fully qualified domain name of endpoint.

To collect logs:

  1. Log in to the affected endpoint.
  2. In the Apple menu, click Go and then select Utilities.

Utilities

  1. Double-click Terminal.

Terminal

  1. In Terminal, type sudo /Applications/Confer.app/uninstall -l [UNINSTALL_CODE] -d [DESTINATION DIRECTORY] and then press Enter.

Terminal command

Note:
  1. Populate the password for sudo and then press Enter.
  2. Go to [DESTINATION DIRECTORY], right-click confer.zip, and then select Rename.
  3. Rename confer.zip to [MACHINENAME]_confer_dump.zip.
Note: [MACHINENAME] = Fully qualified domain name of endpoint.

Click the appropriate client version for specific installation steps. Reference How to Identify the VMware Carbon Black Cloud Endpoint Sensor Version for more information.

To collect logs:

  1. Log in to the affected endpoint.
  2. Open Terminal.

Terminal

Note: The user interface (UI) layout may differ between Linux distributions.
  1. In Terminal, type su root and then press Enter.
  2. Populate the password for root and then press Enter.

Terminal command

  1. Type sudo /opt/carbonblack/psc/bin/collectdiags.sh and then press Enter.
  2. Retrieve the log from /tmp. The filename is in the format diags_[HOSTNAME]_[EPOCH_TIME]_[RANDOM].tgz

To collect logs:

  1. Log in to the affected endpoint.
  2. Open Terminal.

Terminal

Note: The user interface (UI) layout may differ between Linux distributions.
  1. In Terminal, type su root and then press Enter.
  2. Populate the password for root and then press Enter.

Terminal command

  1. Type sudo tar cvf $(hostname –long)_$(date +"%Y-%b-%d_%H-%M-$S")_logs.tgz /var/opt/carbonblack/psc/log and then press Enter.
  2. Retrieve the log from /var/opt/carbonblack/psc/log.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 

其他資訊

   

影片

   

文章屬性

受影響的產品

VMware Carbon Black

上次發佈日期

20 12月 2022

版本

19

文章類型

Solution

返回頁首