How to contact Dell EMC Enterprise Support and open an Online Case?

 
As a first step to getting support, the Knowledge Base is available to provide answers to the most frequent PowerEdge related questions. 

If you didn't find a suitable answer, there are different options available to get in touch with us. We recommend that you gather the following information before contacting us:

• Product service tag (Where can I find my service tag?)
• Question or issue details (for e.g.: When did it start? What was changed? What are the symptoms?)
• Diagnostic steps performed, if any (Diagnostic tools for advanced troubleshooting on PowerEdge servers.)
• System Logs when possible (How to gather logs)
• Local contact details for further troubleshooting and diagnostic.

 

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1. Reach the online community for assistance

- You can access the Dell Community Forum
  The forum is there to enable discussions with other users and Dell Technical experts.

- Our official Dell Support Twitter account is also available: DellCaresPro

 

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2.Contact Dell Technical Support for a specific issue

 

- Via an online form  (Recommended). The article SLN306647 expains how to use the service "Service Request Online".

A Dell Technical Support engineer will handle your request in a timely manner. 

 

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3. Automate my support requests for my Dell hardware

SupportAssist
Dell's SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.
The following article provides information on how to install SupportAssist. You can also use our Online form  should you require assistance with SupportAssist.

TechDirect
You have a sizeable infrastructure? Using TechDirect will make managing Support Requests for your hardware easier, with an opportunity for self-replacement of parts.

 

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4. Contact Dell Software Support

Support for Dell Software products (AppAssure, Kace, ...) can be reached using the following online form.

 

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5. My hardware is no longer under warranty

Enter your service tag on the Dell Support homepage to see available options.

 

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Or you can contact the Dell Technical Support via phone

When you are faced with an issue or a question, you can always contact Dell Technical Support by phone, but we recommend that you first follow the steps below to ensure a quick and efficient resolution.

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Recommended preparation

1. Locate your Service Tag or Express Service Code and write it down. We will request it to identify the machine you are calling about and its warranty entitlement.

2. Perform basic diagnostic steps on the issue you are having, like gathering the system logs or updating the machine, as we will ask you to do this when you call us. More information on how to do this can be found in the article Diagnostic tools for advanced troubleshooting on PowerEdge servers.

   Note: Be prepared to give as many details as possible about the error.

3. Create a log of the diagnostic, if possible.

4. Research your issue on the Dell Community Forum as other users might have faced a similar issue or question, and already have the solution or answer.  .

5. Finally, enter your service tag on our Contact Dell page to find the appropriate phone number.

 

 

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