Contact technical support and account teams from MyService360

MyService360 is a centralized portal that enables you to manage the services available for the hardware and software products that you manage. You can contact Dell Technologies technical support or your account team from MyService360.

Click the roll-out tab, and then click Contact Technical Support or Account Team.

Figure 1: Roll-out tab

If you click Contact Technical Support, you are redirected to the technical support home page. You can create a service request, chat with a technical support agent, or view the contact numbers applicable for your region.

If you click Account Team, the Personalized Support Services window is displayed. From the Site ID# list, select the required site ID.

Figure 2: Personalized Support Services

If your account is eligible, the Site Service Contacts section displays the name, email address, and photograph of the Dell Technologies personnel assigned to the site. For example: Customer Advocate (CA) and Service Account Manager (SAM).

The Site Contact List section displays the name, email address, and contact number of your personnel assigned to the site.

Scheduling and account services

From MyService360, you can also contact the Dell Technologies scheduling and account services team to assist you in scheduling and managing your on-site services. To contact the scheduling and account services team, perform the following:

1. Click the INCIDENT MANAGEMENT tab.
2. Click the On-Site Services tab.
3. Click Schedule.
4. In the On-Site Services window, click Contact Scheduling and Account Services.

Figure 3: On-Site Services window