Avamar:由于主机名配置问题,无法启动 MCS

摘要: 本文介绍如何通过解决 Avamar 上的现有主机名配置问题来启动 Management Console Server (MCS)。

本文适用于 本文不适用于 本文并非针对某种特定的产品。 本文并非包含所有产品版本。

症状

尝试启动 Management Console Server (MCS) 服务会导致以下错误:

admin@<incorrect-hostname>: mcserver.sh --start
Starting the database server.
Waiting for postmaster to start ..Started
Start MCDB: processing time = 2 s.
Check MCS: processing time = 8 s.
INFO: Starting messaging service.
INFO: Started messaging service.
Start Message Broker: processing time = 12 s.
=== BEGIN === check.mcs (prestart)
ERROR: check.mcs: [<incorrect-hostname>] checking if entry for <incorrect-hostname> is correctly defined in /etc/hosts CHECK FAILED: <incorrect-hostname> entry in /etc/hosts not found or incorrect
check.mcs                        failed
*** FAIL *** check.mcs FAILED OVERALL (prestart)
Starting Administrator Server at Fri May 26 04:54:25 JST 2023 ...
Upgrade MCS Preference: processing time = 286ms
Upgrade MCDB: processing time = 1634ms
Check node list: processing time = 1064ms
Prepare MC SSL Properties: processing time = 1ms
java.net.UnknownHostException: <incorrect-hostname>: <incorrect-hostname>: Name or service not known
        at java.net.InetAddress.getLocalHost(Unknown Source)
        at com.avamar.asn.Node.setPrefs(Node.java:345)
        at com.avamar.asn.Node.init(Node.java:209)
        at com.avamar.asn.Node.<init>(Node.java:89)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
        at java.lang.reflect.Constructor.newInstance(Unknown Source)
        at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:147)
        at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:110)
        at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:280)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1035)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:939)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:485)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:456)
        at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:294)
        at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:225)
        at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:291)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:197)
        at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1097)
        at com.avamar.mc.util.MCSpringUtil.getBean(MCSpringUtil.java:96)
        at com.avamar.mc.CLI.start(CLI.java:355)
        at com.avamar.mc.CLI.process(CLI.java:133)
        at com.avamar.mc.CLI.main(CLI.java:104)
Caused by: java.net.UnknownHostException: <incorrect-hostname>: Name or service not known
        at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
        at java.net.InetAddress$2.lookupAllHostAddr(Unknown Source)
        at java.net.InetAddress.getAddressesFromNameService(Unknown Source)
        ... 24 more
java.net.UnknownHostException: <incorrect-hostname>: <incorrect-hostname>: Temporary failure in name resolution
        at java.net.InetAddress.getLocalHost(Unknown Source)
        at com.avamar.asn.Node.setPrefs(Node.java:345)
        at com.avamar.asn.Node.init(Node.java:209)
        at com.avamar.asn.Node.<init>(Node.java:89)
        at com.avamar.mc.CLI.start(CLI.java:357)
        at com.avamar.mc.CLI.process(CLI.java:133)
        at com.avamar.mc.CLI.main(CLI.java:104)
Caused by: java.net.UnknownHostException: <incorrect-hostname>: Temporary failure in name resolution
        at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
        at java.net.InetAddress$2.lookupAllHostAddr(Unknown Source)
        at java.net.InetAddress.getAddressesFromNameService(Unknown Source)
        ... 7 more
Administrator Server startup failed at Fri May 26 04:54:36 JST 2023: Closing all connections to database. Node initialization failed.
Starting REST API Service.....
REST API Service startup failed.
Start MC Rest: processing time = 11 s.
=== Start Avamar Certificate Service ===
Avamar Certificate Service started.

原因

根据上面的输出,故障与名称解析有关,从而导致未知主机异常:

java.net.UnknownHostException: <incorrect-hostname>: <incorrect-hostname>: Name or service not known
 

当 Java 代码尝试获取本地主机名信息时,由于主机名配置问题而失败:

示例:

hostname
<incorrect-hostname>
 
hostname -f 
hostname: Temporary failure in name resolution
 
hostname -i
hostname: Name or service not known

解决方案

1.运行以下命令以更新主机名:

hostname <correct-hostname>
 

例如:要将主机名设置为 avamar-prod-fs1,请执行以下作:

hostname avamar-prod-fs1
 

2.验证主机名值(使用相同的示例)

hostname
avamar-prod-fs1
 
hostname -f 
avamar-prod-fs1.company.com
 
hostname -i
10.1.2.3
 

3.启动 MCS 并恢复备份计划程序:

mcserver.sh --start
dpnctl start sched
 

有关启动 MCS 的更多信息,请参阅以下文章:Avamar:如何重新启动 Management Console 服务器

受影响的产品

Avamar
文章属性
文章编号: 000214258
文章类型: Solution
上次修改时间: 12 12月 2025
版本:  8
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