How to Locate the BitLocker Recovery Key in Your Microsoft Account

Accessing the Microsoft Account recovery keys

1. Open a web browser and go to https://account.microsoft.com/account .
2. Click Sign in and then enter the email address of your MSA.
3. Scroll down to Devices and then click View details for the device requesting the recovery key.

Figure 1: Microsoft account desktop view

Figure 2: Microsoft account mobile device view

4. Click Manage recovery keys.

Figure 3: Device Details and Manage recovery keys option

Selecting the Recovery Key:

The BitLocker Recovery screen shows you which recovery key is required.

Figure 4: BitLocker Recovery screen

This is important when you have multiple computers or your computer has multiple encrypted drives.

Reference the Key ID from the BitLocker recovery event screen (Figure 4) to locate the appropriate recovery key.

Figure 5: BitLocker Recovery keys

Enter the recovery key from Figure 5 and then press Enter. The computer continues booting to the Windows desktop.

Figure 6: BitLocker Recovery screen with recovery key

See these Dell Knowledge Base articles for related information:

• BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key
• Automatic Windows Device Encryption or BitLocker on Dell Computers

Check these resources on Microsoft's support website.

• Finding your BitLocker recovery key in Windows 
• BitLocker recovery guide