How to Get Support for Foxit Products Sold at Dell

Affected Products:

• Foxit PDF Editor
• Foxit PDF Editor Pro
• Foxit eSign
• Foxit PhantomPDF
• Foxit PhantomPDF Pro

Foxit develops a series of productivity software that is available for purchase directly with a Dell computer.

Self-Help Options

Most technical information can be found by referencing:

• Dell Knowledge Base
  • How to Download and Install Foxit PDF Editor or Foxit PhantomPDF from Dell
  • How to Download and Install Foxit eSign

To obtain support:

Click the appropriate support option for more information.

Technical Support

1. Go to https://www.dell.com/support/home
2. To the right of the page, select Contact Support and then click either:
   • Contact Technical Support: If you have a Dell service tag available.
     
3. Click Enter service tag.
   
4. Type your Service Tag and then click Submit.
   
5. On prompt, select either International Support or Support in [REGION].
   
   Note:

   • [REGION] is based on the country or region that the product was purchased at.
   • Your [REGION] may differ from the above screenshot.
6. From the drop-down menu, select Software and 3rd party applications and then click Next.
   
7. Select an available contact option.
   

Order Support

1. Go to https://www.dell.com/support/home
2. To the right of the page, select Contact Support and then click either:
   • Contact Technical Support: If you have a Dell service tag available.
   • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
     
3. Type your Order Number and then click Find My Order.
   
4. To the right of the page, click Contact Customer Support.
   
5. From the drop-down, select Missing or Wrong Items.
   
6. Select an available contact option.