跳转至主要内容
退出

欢迎访问戴尔

我的帐户
  • 快速、轻松地下订单
  • 查看订单并跟踪您的发货状态
  • 创建并访问您的产品列表
  • 使用“Company Administration”（公司管理），管理Dell EMC站点、产品和产品级联系人。
登录 创建帐户 登录Premier 合作伙伴计划登录
联系我们

您的 Dell.com 购物车

文章编号: 000188059

How to Get Support for CyberLink Products Sold at Dell

摘要: This article covers how to obtain support for CyberLink products sold directly through Dell.

本文可能已自动翻译。如果您对其质量有任何反馈，请使用此页面底部的表单告知我们。

文章内容

说明

Affected Products:

  • CyberLink PowerDVD
  • CyberLink Power Director
  • CyberLink Photo Director
  • CyberLink Media Suite Essentials
  • CyberLink Photoshop Elements
  • CyberLink Premier Elements

CyberLink develops a series of multimedia software that is available for purchase directly with a Dell computer or separately through Dell.com. CyberLink products that are purchased separately through Dell include only limited software support on:

  • Accessing the product
  • Activating the product

Self-Help Options

Most technical information can be found by referencing the Dell Knowledge Base.

To obtain support:

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Us and then click either:
    • Contact Technical Support if you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

Note:
  • Service Tag is only available for CyberLink products that are purchased with a Dell computer. For more information, reference Locate your Service Tag or Serial Number.
  • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.

Technical Support

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. On prompt, select either International Support or Support in [REGION].

Choose your Region
Figure 4: (English Only) Choose your Region

Note:
  • [REGION] is based on the country or region that the product was purchased at.
  • Your [REGION] may differ from the above screenshot.
  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select Contact option
Figure 6: (English Only) Select contact option

Order Support

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing or Wrong Items.

Select Missing or Wrong Items
Figure 9: (English Only) Select Missing or Wrong Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000188059) when contacting technical support.

文章属性

上次发布日期

13 6月 2024

版本

15

文章类型

How To

返回页首