Dell 24 Curved Gaming Monitor S2422HG Usage and Troubleshooting Guide
摘要: Learn how to use and troubleshoot issues related to the Dell 24 Curved Gaming Monitor S2422HG.
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说明
For help with video or display issues such as: No video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, so forth see an expanding section below.
The Dell S2422HG monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features include:
- 59.82 cm (23.55 in.) viewable area (measured diagonally) 1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions.
- AMD FreeSync™ Premium Technology minimizes graphic distortions like screen tearing and stuttering for smoother, fluid gameplay.
- Supports the high refresh rates of 144 Hz and 165 Hz and a rapid response time of 1 millisecond in MPRT mode*
- Enabled with gaming console VRR supportability
- Tilt and height adjustment capabilities.
- Removable stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions
- On-Screen Display (OSD) adjustments for ease of setup and screen optimization
- Game enhanced features such as Timer, Frame Rate, and Dark Stabilizer in addition to enhanced game modes such as FPS, MOBA/RTS, SPORTS, or RPG, and three additional game modes to personalize your preferences
- Power and OSD buttons lock.
- Security lock slot
- ≤ 0.3 W in Standby Mode
- Optimize eye comfort with a flicker-free screen and ComfortView feature which minimizes blue light emission.
WARNING: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. The ComfortView feature is designed to reduce the amount of blue light that is emitted from the monitor to optimize eye comfort.
WARNING: Do not mount this monitor in vertical orientation due to the risk of damaging the monitor.
This section provides some specifications of the Dell S2422HG monitor. To learn more about the specifications of the Dell S2422HG monitor, see the User Guide at the Dell Manuals website.
| Panel technology |
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|---|---|
| Maximum resolution |
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| Viewing angle |
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| Contrast ratio |
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| Response time |
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| Color gamut |
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| Color depth |
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| Curvature |
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| Connectivity |
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Ensure that your Dell monitor is set up properly. Assemble the monitor stand and setting up the monitor ergonomically. Connect the cables and organize them. These help make the viewing experience the best it can possibly be.
Attaching the stand
The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand. See the Setting Up the Monitor section in the User's Guide of your Dell S2422HG monitor.
To learn how to set up any other stand with a monitor, see the respective stand setup guide for setup instructions.
CAUTION: Do not remove the monitor from the packaging box before attaching the stand.
NOTE: The Dell S2422HG monitor is heavy, handle with extreme care. It is recommended to have two people to lift or move this monitor.
Ergonomics
Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes). The top edge of the screen at eye level when you are sitting comfortably. You may need to adjust your chair height or the height of the monitor to achieve this.
Connecting your monitor to the PC
To connect your Dell S2422HG monitor to your PC:
- Turn off your PC and disconnect the power cable.
- Connect the DisplayPort, HDMI, or USB Type-C cable to the corresponding video or display port on the back of your PC.
- Connect the USB upstream cable to the monitor and PC.
NOTE: Dell S2422HG supports display over USB Type-C port with Alternate mode DP 1.4. Ensure that the USB Type-C on your PC supports Alternate mode DP 1.2 or above.
To learn more about connecting your monitor to the PC, see the Dell knowledge-base article: How to Connect a Monitor to a Dell Computer
Dell S2422HG monitor orientation must always be in landscape mode. This includes any wall-mounted monitors and monitors on a stand. In a multiple monitor setup, the Dell S2422HG should not be rotated either to 180° (landscape) or 90° (portrait).
CAUTION: Dell S2422HG setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and/or cause a safety hazard.
When setting up your Dell S2422HG monitor, ensure that the monitor back panel buttons is on the bottom right.
Using the Tilt, Swivel, and Vertical Extension
NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.
Figure 1: Using Tilt and Swivel on a Dell S2422HG monitor
NOTE: The stand is not factory-installed.
NOTE: The stand extends vertically up to 100 mm The figure below illustrates how to extend the stand vert.
Figure 2: Vertical extension of Dell S2422HG
WARNING: The monitor should not be rotated 180° (landscape). The monitor should not be orientated at 90° (portrait).
Use the control buttons on the rear of the monitor to access the OSD menu and shortcut keys.
Learn more about using the On-Screen Display (OSD) menu. See the Operating Your Monitor section in the User's Guide of the Dell S2422HG monitor.
NOTE: Any changes that you make are automatically saved. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.
Figure 3: Dell S2422HG Rear Panel Buttons
| Rear-panel Button | Description |
|---|---|
| Menu | Use the MENU button to launch the On-Screen Display (OSD). |
| Exit | To exit the OSD main menu. |
| Shortcut key/Preset Modes | To specify a wanted color mode from a preset list. |
Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell C3422WE monitor to factory default settings, follow these instructions:
- Press on the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
- Press up or down on the joystick to highlight Others option in the menu and press on the joystick to select.
- Press up or down to highlight Factory Reset option in the menu and press on the joystick to select.
- Press on the joystick to confirm the reset action.
Figure 2: Dell S2422HG On-Screen Display (OSD) Menu
If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test helps determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, see the Dell knowledge-base article: How do I run diagnostics on a Dell monitor?
It is always essential to separate the monitor while troubleshooting your computer for the following scenarios:
- No Power - Your computer is not powering ON or showing any signs of power.
- No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.
- No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.
Your Dell S2422HG Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
Figure 4: Dell S2422HG Rear Panel Buttons
- Ensure that the screen is clean (no dust particles on the surface of the screen).
- Press and hold Button 5 for four seconds until a menu appears on the screen.
- Using the joystick control, highlight the Diagnostics option and press the joystick button to start the diagnostics. A gray screen is displayed.
- Observe if the screen has any defects or abnormalities.
- Toggle the joystick once again until a red screen is displayed.
- Observe if the screen has any defects or abnormalities.
- Repeat steps 5 and 6 until the screen displays green, blue, black, and white colors. Note any abnormalities or defects.
The test is complete when a text screen is displayed. To exit, toggle the joystick control again.
NOTE: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired or replaced if it is under warranty by contacting Dell Technical Support.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired or replaced if it is under warranty by contacting Dell Technical Support.
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. Which is hard to see and do not affect the display quality or usability. For more information, see the Dell knowledge-base article Dell LCD Monitor Pixel Guidelines.
This section provides information about troubleshooting steps that can help resolve the most common issues with the Dell S2422HG monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, see the Dell knowledge-base article Troubleshooting Display or Video Issues on a Dell Monitor.
| Common Problem | What User Experiences | Possible Solution |
|---|---|---|
| No Video - Power LED Off | No picture |
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| No Video - Power LED On | No picture or no brightness |
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| Poor Focus | The picture is fuzzy, blurry, or ghosting. |
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| Shaky or Jittery Video | Wavy picture or fine movement |
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| Missing Pixels | LCD screen has spots. |
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| Stuck-On/Off Pixels | LCD screen has a bright spot. |
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| Brightness Problems | Picture too dim or too bright. |
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| Geometric Distortion | The screen not centered correctly. |
NOTE: When using DisplayPort input, the positioning adjustments are not available.
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| Horizontal or Vertical Lines | The screen has one or more lines. |
NOTE: When using DisplayPort input, the positioning adjustments are not available.
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| Synchronization Problems | The screen is scrambled or appears torn. |
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| Safety-Related Issues | Visible signs of smoke or sparks |
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| Intermittent Problems | The monitor malfunctions on and off. |
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| Missing Color | The picture does not have color. |
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| Wrong Color | Picture color is not good. |
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| Image Retention from a Static Image Left on the Monitor for a Long Period | A faint shadow from the static image appears on the screen. |
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| The screen image is too small. | The image is centered on the screen, but does not fill the entire viewing area. |
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| Image Ghosting | Fast-moving images leave a trail of shadow images. | On certain video and applications with fast-moving images, imaging ghosting, which appears as a trailing shadow, may occur. Change the Response Time to Fast in the Display menu. |
| No Input Signal when user controls are pressed. | No picture, the power LED light is white. |
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| The picture does not fill the entire screen. | The picture cannot fill the height or width of the screen. |
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| No Video, No Display | No video when connecting docking, dongle, or Blu-ray DVD players | Due to the legacy platform cannot recognize or output 5120 x 1440, we suggest changing EDID to lower resolution to cover this compatibility problem.
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| Unable to switch back to native resolution (5120 x 1440) after Picture by Picture is turned off. | Dell S2422HG supports Picture by Picture (PBP) mode. Picture by Picture (PBP) mode is two side-by-side images with each image that is displayed at 2560 x 1440 resolution. When the monitor is connected to a PC using HDMI and PBP mode is turned off, the monitor may display images at the lower resolution (2560 x 1440) rather than automatically switching to the native resolution (5120 x 1440). |
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| Display mode changes from "Second screen only" to "Extended mode" after opening and closing the laptop LCD. | The display mode on your PC reverts to "Duplicate" or "Extend," This depends on which was selected before you changed to "Second screen only" or "Projector only" when you close and open the laptop screen. When you close and then reopen the lid on a laptop, the Connecting and Configuring Displays (CCD) feature in Windows automatically reverts the display mode to the last active selection. This behavior is by design in Microsoft Windows. |
Switch to the display mode that you want after you close and reopen the laptop screen manually:
|
| The monitor blinks twice when connected to PC with an NVIDIA NVS 310 video or graphics card. | When the monitor is turned-off and back on, the monitor may blink twice. This issue may occur if the PC is using a NVIDIA Graphic NVS 310 card and the graphics card resolution setting is 2560 x 1600. |
To resolve this issue, manually set the resolution to 2560 x 1440 using the NVIDIA Control Panel.
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| The monitor has a sound icon when the Dell S2422HG is connected to a laptop using HDMI. | Dell S2422HG does not support audio or sound using HDMI. Speakers or headphones must be connected using the audio connector on the PC. |
To resolve the audio icon displaying, update the video or graphics (GPU) driver to the latest version. To learn how to download and update a device driver, see the Dell knowledge-base article How do I download and install a device driver? |
| The monitor will not display Blu-Ray video after the monitor is powered-off and powered on. | If the monitor is powered-off and powered-on when displaying the Blu-Ray video, the Blu-ray player may lose the data signal from the system to the monitor. |
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| Cannot enable YCbCr color mode on the monitor. | When the monitor is connect to the PC using HDMI, the video or graphics card (GPU) controls the YCbCr setting. | Disable the YCbCr setting from the video or graphics utility like the Intel HD Graphics Control Panel. |
| The monitor will not support the YCbCr color format when a USB Type-C to HDMI dongle is connected from the monitor to the PC. | Some combinations of USB Type-C to HDMI dongle and video or graphics card (GPU) are not compatible to support the YCbCr color format. |
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| When changing the monitor’s resolution from Windows Display Settings, the image quality may not be good. | Windows Display Settings and the resolution settings on the laptop's video or graphics utility may not be compatible. | Change the resolution using the video or graphics card (GPU) utility like Intel HD Graphics Control Panel. |
| No video when the monitor is connected to a Dell docking station. | The monitor may not receive video signals from the PC when connected to a Dell docking station. | To learn more about how to set up and configure the Dell S2422HG monitor with a Dell docking station. See your System Requirements and Supported Configuration in the support site. |
| Light leak from the monitor | The monitor appears to have light leaking from the edges in a dark room. | This is normal behavior of the monitor. Dell consumer monitors are inspected at 150-lux ambient lighting (similar to typical office lighting). Dell UltraSharp and Gaming monitors are inspected with a tighter criteria of 70-lux ambient lighting (dimly lit room but not dark). |
| Color variation on the corners of the monitor | The monitor appears to have color variation on the corners of the screen. | The optimal viewing position for the monitor is from the center of the screen. Dell S2422HG monitor uses a curved IPS panel, the corners of the screen may appear slightly yellowish or pinkish, especially when viewing in a dark room. This is normal IPS panel behavior and typically does not affect the overall viewing performance.
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| No video when a Blu-Ray, DVD player or PS4 is connected to the monitor using HDMI. | The monitor does not display any video when an external Blu-ray, DVD player or PS4 is connected. | Dell S2422HG monitor is factory default set at HDMI EDID with three Block (Detailed Timing Descriptor) to support 5120 x 1440 @ 60 Hz. To display a resolution of 3840 x 1080 @ 60 Hz or lower, you must switch the monitor HDMI EDID from three Block to two Block.
To display 5120 x 1440 resolution over HDMI again, you must switch the monitor back to HDMI EDID 3 Block. Follow Steps 1 & 2, and Select Disable. |
| Horizontal stripes when watching online videos using Microsoft Movies and TV app, Microsoft Internet Explorer or Microsoft Edge | Unwanted horizontal stripes appear on the video playback window when viewing online videos on YouTube using Microsoft Internet Explorer or Microsoft Edge browser. They are also seen while watching online videos using the Movies and TV app. |
|
To learn more about how to view or download the User Guides and Manuals for your Dell product. See the Dell knowledge-base article Manuals and Documentation for your Dell Product.
- Dell S2422HG - User’s Guide
- Dell S2422HG - Quick Setup Guide
- Dell S2422HG - Dell Display Manager User’s Guide
Frequently asked questions
Using Windows Display Settings
In Windows 10, Windows 8 or 8.1 and Windows 7:
- For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to the classic desktop view.
- Right-click the desktop and click Screen Resolution.
- Click the dropdown list of the Screen Resolution and select 5120 x 1440.
- Click OK
Using NVIDIA Control Panel
To change the resolution using the NVIDIA Control Panel:
- Right-click the desktop and click NVIDIA Control Panel.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 5120 x 1440.
- Click Apply.
Using AMD Catalyst Control Center
To change the resolution using the AMD Catalyst Control Center:
- Right-click the desktop and click AMD Catalyst Control Center.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 5120 x 1440.
- Click Apply.
NOTE: If you do not see the recommended resolution as an option. You may need to update the video card (GPU) driver by visiting the Dell Drivers & Downloads website or the video card (GPU) manufacturers website. To learn how to download and update a device driver, see the Dell knowledge-base article: How do I download and install a device driver?
The Dell S2422HG monitor has two built-in diagnostics that are available:
- Self-Test Feature Check - The self-test feature check on the Dell S2422HG monitor allows you to check whether the monitor is functioning properly.
- Built-In Self-Test - The Dell S2422HG monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to separate the monitor by running the Built-In Diagnostics.
To learn how to run a diagnostic test, see the Running Diagnostics on Dell S2422HG Monitor section of this Dell knowledge-base article.
The Troubleshooting section of this Dell knowledge-base article provides information about troubleshooting common issues with the Dell S2422HG monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues and so on.
To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side, either on the side, front, or bottom of the monitor. To access the On-Screen Display (OSD) menu, press Button 5 on the monitor.
For more information about using the On-Screen Display (OSD) menu and different menu options See the Operating Your Monitor section in the User's Guide of your Dell S2422HG monitor.
.Extra monitor information like the model number, firmware version and Service Tag can be accessed from the monitor's OSD (On-Screen Display).
- Press Button 5 on the monitor to enter the On-Screen Display (OSD) Menu.
- Press Button 3 or Button 4 to highlight Others option in the menu and press Button 5 to select.
- Press Button 3 or Button 4 to highlight Model Number or Firmware Version option in the menu and press Button 5 to select.
- Press Button 6 to exit the OSD menu.
Dell S2422HG supports both DisplayPort 1.4 connectivity with your PC. If the video or graphics card (GPU) on your PC supports DisplayPort 1.2, it is required to change the monitor to DisplayPort 1.2 mode.
NOTE: The default factory setting on the Dell S2422HG is DisplayPort 1.4 (DP1.4).
- Press Button 5 (Figure 5) on the monitor to enter the On-Screen Display (OSD) Menu
- Press Button 3 or Button 4 to highlight Input Source in the menu and press Button 5 to select.
- Press Button 3 or Button 4 to highlight DP in the menu.
- Press and hold Button 5 for approximately 10 seconds until the DisplayPort configuration message appears.
Figure 5: Dell S2422HG Front Panel Buttons - Press Button 5 to select Disable and change the display mode to DisplayPort version 1.2
Dell S2422HG supports both HDMI 2.0 and HDMI 1.4 connectivity with your PC. If the video or graphics card (GPU) on your PC supports HDMI 1.4, it is required to change the monitor to HDMI 1.4 mode.
NOTE: The default factory setting on the Dell S2422HG is HDMI 2.0.
- Press Button 5 (Figure 6) on the monitor to enter the On-Screen Display (OSD) Menu
- Press Button 3 or Button 4 to highlight Input Source in the menu and press Button 5 to select.
- Press Button 3 or Button 4 to highlight HDMI in the menu.
- Press and hold Button 5 for approximately 10 seconds until the HDMI configuration message appears.
Figure 6: Dell S2422HG Front Panel Buttons - Press Button 5 to select Disable and change the display mode to HDMI version 1.4
Dell S2422HG monitor orientation must always be in landscape mode. This includes any wall-mounted monitors and monitors on a stand. In a multiple monitor setup, the Dell S2422HG should not be rotated either to 180° (landscape) or 90° (portrait).
CAUTION: Dell S2422HG setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and/or cause a safety hazard.
When setting up your Dell S2422HG monitor, ensure that the monitor back panel buttons is on the bottom right.
Using the Tilt, Swivel, and Vertical Extension
NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.
Figure 7: Using Tilt and Swivel on a Dell S2422HG monitor
NOTE: The stand is not factory-installed.
NOTE: The stand extends vertically up to 100 mm The figure below illustrates how to extend the stand vert.
Figure 8: Vertical extension of Dell S2422HG
WARNING: The monitor should not be rotated 180° (landscape). The monitor should not be orientated at 90° (portrait).
受影响的产品
Dell 24 Curved Gaming Monitor S2422HG产品
Inspiron 7746文章属性
文章编号: 000183700
文章类型: How To
上次修改时间: 12 12月 2023
版本: 8
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