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文章编号: 000140573

13G PowerEdge Server, PWR2262: Lifecycle Controller Log Message "The Intel Management Engine has reported an internal system error"

摘要: Intermittent error on 13G Server PWR2262 "The Intel Management Engine has reported an internal system error" addressed by updating the BIOS and iDRAC firmware.

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文章内容

症状

The following article provides information about the error: 
PWR2262   The Intel Management Engine has reported an internal system error.


Symptoms
The following message may be seen in the system event log (SEL) of a 13G PowerEdge Servers. This message is random with no pattern of occurrence. This message may cause a system reboot or failure.

   PWR2262 "The Intel Management Engine has reported an internal system error" 

Followed by

   PWR2264 "The Intel Management Engine has reported normal system operation."
 
Screenshot of errors
Figure 1: PWR2262 and PWR2264 error messages

You may also experience the sequence of events in the LifeCycle controller log: 
2018-03-15 23:49:10 SYS1003 System CPU Resetting.
2018-03-15 23:49:09 SYS1000 System is turning on.
2018-03-15 23:49:01 SYS1003 System CPU Resetting.
2018-03-15 23:49:01 SYS1001 System is turning off.
2018-03-15 23:48:46 PWR2262 The Intel Management Engine has reported an internal system error.
2018-03-15 23:48:45 RAC0703 Requested system hardreset.
2018-03-15 23:48:45 CPU0000 Internal error has occurred check for additional logs.
2018-03-15 23:48:43 PWR2262 The Intel Management Engine has reported an internal system error.
The specific sequences to hone in on are the RAC0703 event followed by SYS1001 within 15-20 seconds.

原因

This is a communication issue between the iDRAC and the Intel Management Engine. This issue is seen with iDRAC firmware 2.00.00.00 or earlier and BIOS 2.8.0 or earlier.

解决方案

Dell Technologies recommends updating the BIOS and iDRAC to the latest version to address this issue.

Step-by-Step instructions to update the iDRAC and BIOS:
  1. Go to Dell Support.
  2. Enter the Service Tag or manually select the model.
  3. Access the menu Drivers & Downloads
  4. Select iDRAC from the Category drop down
  5. Locate and download the latest iDRAC With Lifecycle Controller update
  6. Upload this file to the iDRAC's Update and Roll Back section in order to update the iDRAC firmware 
Important Note: iDRAC reboot Required!
  1. Select BIOS from the Category drop down
  2. Locate and download the latest BIOS
  3. Upload this file to the iDRAC's Update and Roll Back section in order to update the BIOS
Important Note: iDRAC and server require a reboot!

More information about how to update the iDRAC is found in How to a Remote Firmware Update with the iDRAC?

文章属性

受影响的产品
Poweredge FC830, PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge R230, PowerEdge R330, PowerEdge R630, PowerEdge R730, PowerEdge R730xd, PowerEdge R830, PowerEdge R930, PowerEdge T130 , PowerEdge T330, PowerEdge T630 ...
上次发布日期

10 7月 2024

版本

6

文章类型

Solution

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