How to Identify the Absolute Version

To identify the product version by endpoint:

1. Go to:
   • 64-bit operating system: C:\Windows\SysWow64
   • 32-bit operating system: C:\Windows\System32
2. Right-click rpcnet.exe and then select Properties.

3. Select the Details tab.

4. Record the File version. The third number is the most important number to record. In the example, 944 is the third number.

To identify the product version by installer:

1. Download the Absolute agent.
2. In the download location, double-click ctmweb.exe.

3. In the Please enter your password field, type the default administrative password and then click Next.

4. The status page shows the Agent build. In the example, 944 is the Agent build.

To identify the product version by web console:

1. In a web browser, go to cc.absolute.com.
2. Log in to the Absolute web console.

3. In the left menu pane, select the Find Devices icon and then click Classic Reports.

4. In Classic Reports, click Hardware Assets.

5. In Hardware Assets, click Asset Report.

6. In the Asset Report, click Show results.

7. Locate the Agent Version for the appropriate device. In the example, 944 is the Agent Version for all three devices.