How to Resolve Dell Security Management Server Virtual Low Disk Space

Dell Security Management Server Virtual requires SMTP settings to be configured with at least one email in the Send Server Status field to receive low disk space alerts. For more information, reference How to Configure SMTP Settings for Dell Data Security Servers.

If Dell Security Management Server Virtual begins to run low on disk space, it is advised to offload backups to a secure storage device to regain space.

To successfully offload a backup, Dell Security Management Server Virtual requires:

• A completed backup
• A third-party FTP (file transfer protocol) client
  • Examples of an FTP client include (but are not limited to):
    • Filezilla
    • WinSCP
    • CuteFTP
• A storage device (outside of the Dell Security Management Server Virtual)

1. Launch the FTP client.
2. In the FTP client, Log in with an FTP user to the Dell Security Management Server Virtual.
   
   Note:

   • An FTP user must be created within Dell Security Management Server Virtual. Reference How to Create an FTP User in Dell Security Management Server Virtual for more information.
   • The example hostname, port number, and username may differ in your environment.
3. Go to /backup/.
   
4. Select and then transfer the appropriate backup:
   • v9.11.0 and later: dsmsv_[VERSION]_backup_[TIMESTAMP].tgz
   • v9.10.1 and earlier: ddp_[VERSION]_fullback_[TIMESTAMP].tar.gz
   
   Note:

   • [VERSION] = Version of Dell Security Management Server Virtual
   • [TIMESTAMP] = Time backup was performed
5. Close the FTP client.

Steps differ depending on whether the Dell Security Management Server Virtual is running v9.11.0 and Later or v9.10.1 and Earlier. Click the appropriate Dell Security Management Server Virtual version for specific steps. For more information, reference How to Identify the Dell Data Security Server Version.

v9.11.0 and Later

1. Log in to the Dell Enterprise Server Virtual administration console.
   
   Note:

   • The default credentials for Dell Security Management Server Virtual are:
     • Username: delluser
     • Password: delluser
   • An administrator can change the default password within the product’s virtual appliance menu.
2. From the Main Menu, select Launch Shell and then press Enter.
   
3. Type su dellsupport and then press Enter.
4. Populate the password for dellsupport and then press Enter.
   
   Note:

   • The default credentials for Dell Security Management Server Virtual are:
     • Username: dellsupport
     • Password: dellsupport
   • An administrator can change the default password within the product’s virtual appliance menu.
5. Type cd /var/opt/dell/dsmsv/ftp/files/backup/ and then press Enter.
   
6. To list all backups, type ls and then press Enter.
   
7. For each backup you want to delete (Step 6), type sudo rm dsmv_[VERSION]_backup_[TIMESTAMP].tgz and then press Enter.
   
   Note:

   • [VERSION] = Version of Dell Security Management Server Virtual
   • [TIMESTAMP] = Time backup was performed
8. Type exit and then press Enter.

v9.10.1 and Earlier

1. Log in to the Dell Enterprise Server Virtual administration console.
   
   Note:

   • The default credentials for Dell Security Management Server Virtual are:
     • Username: ddpuser
     • Password: ddpuser
   • An administrator can change the default password within the product’s virtual appliance menu.
2. From the Main Menu, select Launch Shell and then press Enter.
   
3. Type su ddpsupport and then press Enter.
4. Populate the password for ddpsupport and then press Enter.
   
   Note:

   • The default credentials for Dell Security Management Server Virtual are:
     • Username: ddpsupport
     • Password: ddpsupport
   • An administrator can change the default password within the product’s virtual appliance menu.
5. Type cd /opt/dell/vsftpd/files/backup/ and then press Enter.
   
6. To list all backups, type ls and then press Enter.
   
7. For each backup you want to delete (Step 6), type sudo rm ddp_[VERSION]_fullback_[TIMESTAMP].tar.gz and then press Enter.
   
   Note:

   • [VERSION] = Version of Dell Security Management Server Virtual
   • [TIMESTAMP] = Time backup was performed
8. Type exit and then press Enter.