How to Safe List Files in Dell Threat Defense

A Dell Threat Defense administrator may choose to safe list files to:

• Prevent third-party conflicts.
• Resolve performance issues.
• Clear false positives.

This article discusses how to safe list files in Dell Threat Defense.

Affected Products:

Dell Threat Defense

Affected Operating Systems:

Windows
Mac

Not applicable.

To safe list a file:

1. From a web browser, go to the Dell Threat Defense administration console at:
   • North America: https://dellthreatdefense.cylance.com/Login
   • Europe: https://dellthreatdefense-eu.cylance.com
   • Asia Pacific: https://dellthreatdefense-au.cylance.com
2. Log in to the Dell Threat Defense administration console.

3. In the console, click the Settings tab.

4. In Settings, click the Global List tab.

5. Click the Safe tab.

6. Files may be safe-listed for:
   • Executables
   • Scripts

Click the appropriate file type.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.