文章编号: 000129351
How to Collect Logs for Absolute
摘要: Logs may be collected for Absolute by following these instructions.
文章内容
症状
This article describes how to collect logs for Absolute. It is highly recommended to collect logs for Absolute before troubleshooting or contacting Dell Data Security ProSupport. For more information, reference Dell Data Security International Support Phone Numbers.
Affected Products:
- Absolute
Affected Operating Systems:
- Windows
原因
Not applicable
解决方案
Install Logs and Agent Logs may be manually captured when troubleshooting Absolute. Select the appropriate section below for the steps to gather logs.
To collect install logs:
- Right-click the Windows start menu and then click Run.
- In the Run UI, type
%temp%and then click OK.
Note:
%temp% is the Windows variable for C:\Users\<USERNAME>\AppData\Local\Temp.
- Capture the MSI logs named
MSIXXXXX.LOG.
Note: The
XXXXX is randomly generated letters and numbers.
To collect agent logs:
- Right-click the Windows start menu and then click Run.
- In the Run UI, type
%programdata%\ctesand then click OK.
Note:
%programdata% is the Windows variable for the programdata directory.
- Right-click the logs folder, select Send to, and then click Compressed (zipped) folder.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
其他信息
视频
文章属性
受影响的产品
Absolute
上次发布日期
20 3月 2023
版本
8
文章类型
Solution